CustomLipBalmStore.com Reviews

5 Stars

4.8 Overall Rating

Based on 881
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews
Watson Family D | TN, United States | Submitted 1 May 2017
Verified Customer

I placed our order 2 weeks before we needed it and with the advertised 3 day shipping I thought there would be plenty of time. The rep that was assigned to our order was very slow in her communication and it took almost a week to even get our logo proof corrected since part of our name was missing on the proof. She would not return my emails for days, I tried calling (no voicemail to leave a message) and finally called the customer service number and talked to another rep Kelly that helped me to get our order going. It was a constant struggle with our order, getting our proof, then getting it corrected, we never received an email stating it was shipped and finally I had to call to get the tracking number. In the end our order was sent overnight because of all of the problems which I greatly appreciate. The product was a great price and seems like a great product, but with all of the problems, I am not sure if we would order again unless I could have Kelly our rep. If it had not been for her assistance, we would still be waiting on our order.

Price 5 5.0
Product Satisfaction 5 5.0
Delivery Time 5 5.0
Donald M | Submitted 24 Sep 2015
Verified Customer

Please have a method to log into your account before you place items into the cart. It would make reorder of the same item much easier. Love your product and the quality of the printing.

Lindsey | Submitted 16 Jun 2015
Verified Customer

I just feel that the websites could be more streamlined and user-friendly. Otherwise, my experience with the art department and customer service on the phone has been great. Andrea and Zoey have been very helpful.

Average of 30 reviews without comments.
Verified Customer
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