ON - Canada
3 Oct 2017
Why did I have to pay for free shipping??? I am very pleased with the speed with which my shipping charges were reversed! Thank you very much!
MA - United States
6 Aug 2017
New to knitting not sure of anything but these folks held my hand throughout the process of choosing the right yarns for the project I am working on including responding to my emails with lengthy, thorough and well thought out explanations that was proof that they read my questions and thought about the best response to give me. No auto answering for these folks. I am so impressed and have told others of my experience. Truly a hands on company and customer service to match
MI - United States
2 Aug 2017
The envelope was seriously bent when it arrived, even with your "do not bend" stamp. Thanks to your double packing, the circular needle was fine. If I had ordered wood and not metal, it would surely have not survived. Thank you for your careful packing. Rough handling getting more frequent by the post.
14 Jun 2017
I love that you carry all of the lopi colors and that you charged actual shipping for my order. Thank you!
Judy Pietila C
21 Apr 2017
I have always had wonderful service from handknitting.com.
J. Sia Robinson
6 Apr 2017
Customer service received from Laurel was superb. She is kind and patient with expert knowledge she is more than willing to share.