Dallas Jasso O
- IL, United States
11 Jun 2015
Gigapros has exceptional pricing and great uptime. I have, however had VERY difficult experiences with the support staff via email and online trouble ticket system when there has been loss of service. The support ticket system has been excellent with outstanding response times with clear intelligent answers.
The last one I submitted had a 7 minute response time with not one but two people responding at the same time (well within a minute of each other).
I recommend using Gigapros with the caution against attempting support via email or their ticketing proccess.
Call for all support issues.
- FM, United States
14 Apr 2015
I like gigapros service. They are always courteous and someone is readily available to answer questions or help with any changes in keeping your website current and up to date. The crew there offers fast coutious service. I would recommend Gigapros Hosting to anyone that is looking to do some hosting, Personal or Professional.
Great Job Team!
Colette C. Abner
- CA, United States
13 Apr 2015
Gigapros go above and beyond in service and support. One of the few hosting companies that still believe in the old saying, "the customer is always right". There service and products are second to none. I have been doing business on the internet for roughly 8 years and have gone through numerous hosting companies and Gigapros is the only one I would recommend.
Keep up the great work!
- London, United Kingdom
16 Feb 2015
I find Gigapros to be fantastic. On the few times, that I have had issues, they have responded with lightening speed.
Once you find your way and report your problem, service is GREAT! The technicians reply almost immediately. Even the supervisor responded within a couple hours, when I was told it would take an additional 24 hours.
The tech's are great at helping you resolve your issue and give a quick follow-up to make sure you're ok.
Overall, I am quite satisfied with the service they provide, as well as the customer service and customer support & team.
15 Dec 2014
The services offered by Gigapros.com are far superior to my previous hosting service, which I had for more than 4 months. Contact with sales, technical support, and billing has been prompt and pleasant. However, I don't feel that the help goes beyond scripted responses and links to knowledge base articles, and perhaps no further help is needed.
Everything truly is at one's fingertips.
The prices have gone up for the cloud hosting accounts, but I think there is a point where you have to accept that to a large extent, you get what you pay for. It is still very reasonable in my opinion, the stability is excellent, and the support is priceless.
- QC, Canada
14 Nov 2014
I've been with Gigapros for more than 8 months on a shared hosting plan. I've been running a 10-minute monitor on my website for more than a year (I'm a demanding customer!) and I'm pleased to say that Gigapros have delivered exactly on their 99.9% uptime promise.
Gigapros has one killer feature for me: multisite. This allows me to host multiple sites under the same account, where each site is treated with full independence. Essentially, multisite allows me to organise my project the way I want.
Best hosting company out there plain and simple.
- Kent, United Kingdom
10 Nov 2014
Finally I've found a good home for my web sites, Gigapros is the best solution for hosting any kind of web sites.
Over the years I have upgraded servers various times and booked additional machines from time to time. Setup was very quick and support helpful. There was only one time where a new account manager refused to give me good service. I complained with the retention department and received a new account manager on the same day.
Server uptime 99.99% and support i rarely use it since i am a webmaster. Highly recommend Gigapros to anyone!
AdamÂ M.Â Jeppesen
08 Jul 2014
Gigapros is a good web host. They're known to be a little pricier than other providers perhaps, but I switched to them from a lower-priced provider so I could get honest feedback about my site and about my business.
I've only written in to the support staff to talk about upgrading my package, as my site has expanded greatly on their servers. They've handled every ticket quickly, and with the responses you'd want from the very start.
My business has grown as a direct result of the service and support they offer.