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Hans was very helpful on the phone |
We had a minor complication with a bed frame delivery and I have never had such kind,helpful and patient customer service for any product, ever. I would give CozyPure the highest possible rating for outstanding customer service.....and of course for very high quality products as well. |
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We are fortunate to live just 90 minutes away from the CozyPure factory/showroom, so we called to get some info about their mattresses after learning about CozyPure from the internet. Hans called me back after I left a message, and he said even though the website doesn't show Saturday hours, the showroom is indeed open on Saturdays. So we road tripped to Norfolk, where Hans was an informed, helpful, courteous, and friendly salesman. And you can see the Chesapeake Bay from the showroom, which is just a short distance away from the Hampton Roads Bridge Tunnel. Beautiful bonus for a visit. Hans helped us pick the correct mattress for us, without sales pressure. He answered questions with his years of experience and considerable knowledge of the products. He is just like he appears in the YouTube videos. And the mattresses in person are meticulously crafted. The natural latex components are high quality, and the fabrics Cheryl has chosen are natural and luxurious, and the covers are beautifully sewn. Pictures don't do justice to the quality of the construction of all the different mattresses and accessories. Many of the mattresses can be unzipped to see the different latex layers. Needless to say, Hans is easy to contact via email or phone, and our mattress arrived in the stated time frame. No problem with the shipping or boxes, either. Our credit card wasn't charged until the mattress was actually constructed. Be warned: a king latex mattress weighs about 150 pounds. We needed a strong neighbor to help us carry it up to the second floor. We are enjoying the new mattress. And the wood slat foundation is a quality item, too. If you need a foundation for your latex mattress, get it from CozyPure. The mattress is just right for us, and the feel of our new mattress is identical to the one we tested out in the showroom. The LaNoodle pillows are just superb. Our kids want them. They now want latex mattresses, too! The LaNoodle toppers are also high quality and add to the "cozy" feel of our sleep system. There was no odor to the mattress or the pillows. It is true that the Norfolk store/factory is solar/wind/geothermal powered. We are not typical tree huggers, though we support the things that CozyPure stands for. Cheryl and CozyPure talk the talk and walk the walk. The value is truly there. Customer service is outstanding. The products are high quality, and Hans will give you honest information about what is right for you. To those who cannot visit in person and must order by phone or internet, Hans knows what he is talking about and can help you confidently select the proper sleep setup. Their mattress covers, sheets, clothing, pillow covers and other items are also soft and well made. I am not affiliated with CozyPure, and I had never heard of them before a few months ago. I am just a well rested, comfortable customer. We could not be happier with our choice of mattress and company. |
I look forward to using my pure cotton sheets. |
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Hanz has been an amazing customer service rep. He has been extremely helpful in every way! |
I am excited to receive my mattress pad. I hope it is as wonderful as you say. |
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We are excited to be buying organic sheets made in the USA. I did quite a bit of research online to determine where to buy and I am hopeful that we'll be as pleased as I anticipate. It is important to us to buy American made products and appreciate your commitment to doing so. |
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