Here’s what Marilyn Johnston had to say about cozypure.com
5 stars
Marilyn Johnston - GA, United States 06 Jun 2012
I now regret an earlier review. I found a few problems on COZYPURE's website (the moving around customer reviews and what I perceive as a lack of advance information on their website about how a product should be cared for upon receipt), but having received the queen-sized LaNoodle Cuddle Top Latex Topper, I am overcome with gratefulness for this topper! It is absolutely, without a doubt, the best topper out there for many reasons.

I have a Tempurpedic Supreme Cloud mattress and it is the softest one Tempurpedic makes, but it was still rough on my very arthritic back and knees. I have bought thousands and thousands of dollars worth of pure down toppers trying to solve the problem. There was daily fluffing and a wee bit of an allergy to the "allergy free" down used. The daily fluffing was a real pain, literally. I paid two thousand dollars for that privilege along with many OTHER toppers on top of that topper! And I constantly worried about the absolute cleanliness/freshness of the down after the months went by.....
This topper arrived with absolutely NO ODOR and is the MOST comfortable topper I have EVER bought. It is obedient to support me, but soft enough for my painful joints! AND it is ready for tonight without the back-breaking need to re-fluff as it pops right back up to PERFECTION! AND IT IS ALLERGY friendly to boot and not prone to moisture build-up, mildew and mites!
If there is a way to remove the prior negative review, I will definitely do it. I am absolutely elated that I found this topper after a GOOGLE search on "how to soften a hard bed." AWESOME topper! ABSOLUTELY awesome!!!!!!!
Recommend this Company
5 stars
Would Buy Again
5 stars
Price
5 stars
Product Satisfaction
5 stars
Delivery Time
5 stars
Customer Service
5 stars
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cozypure.com Reviews and Overall Ratings

cozypure.com has received the following ratings and reviews from 383 actual paying customers.
overall
Recommend this Company 5 stars
Would Buy Again 5 stars
Price 4 stars
Product Satisfaction 5 stars
Delivery Time 5 stars
Customer Service 5 stars
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Recommend this Company
5 stars
Recommend
Would Buy Again
5 stars
Rebuy
Price
4 stars
Price
Product Satisfaction
5 stars
Product
Delivery Time
5 stars
Delivery
Customer Service
5 stars
CustomerService
More cozypure.com Reviews

5 stars
Mike - PA, United States 20 May 2013

Hans was very helpful on the phone

5 stars
Bonnie - ID, United States 24 Apr 2013

We had a minor complication with a bed frame delivery and I have never had such kind,helpful and patient customer service for any product, ever. I would give CozyPure the highest possible rating for outstanding customer service.....and of course for very high quality products as well.

5 stars
JB in Dreamland - VA, United States 09 Oct 2012

We are fortunate to live just 90 minutes away from the CozyPure factory/showroom, so we called to get some info about their mattresses after learning about CozyPure from the internet. Hans called me back after I left a message, and he said even though the website doesn't show Saturday hours, the showroom is indeed open on Saturdays. So we road tripped to Norfolk, where Hans was an informed, helpful, courteous, and friendly salesman. And you can see the Chesapeake Bay from the showroom, which is just a short distance away from the Hampton Roads Bridge Tunnel. Beautiful bonus for a visit. Hans helped us pick the correct mattress for us, without sales pressure. He answered questions with his years of experience and considerable knowledge of the products. He is just like he appears in the YouTube videos. And the mattresses in person are meticulously crafted. The natural latex components are high quality, and the fabrics Cheryl has chosen are natural and luxurious, and the covers are beautifully sewn. Pictures don't do justice to the quality of the construction of all the different mattresses and accessories. Many of the mattresses can be unzipped to see the different latex layers. Needless to say, Hans is easy to contact via email or phone, and our mattress arrived in the stated time frame. No problem with the shipping or boxes, either. Our credit card wasn't charged until the mattress was actually constructed. Be warned: a king latex mattress weighs about 150 pounds. We needed a strong neighbor to help us carry it up to the second floor. We are enjoying the new mattress. And the wood slat foundation is a quality item, too. If you need a foundation for your latex mattress, get it from CozyPure. The mattress is just right for us, and the feel of our new mattress is identical to the one we tested out in the showroom. The LaNoodle pillows are just superb. Our kids want them. They now want latex mattresses, too! The LaNoodle toppers are also high quality and add to the "cozy" feel of our sleep system. There was no odor to the mattress or the pillows. It is true that the Norfolk store/factory is solar/wind/geothermal powered. We are not typical tree huggers, though we support the things that CozyPure stands for. Cheryl and CozyPure talk the talk and walk the walk. The value is truly there. Customer service is outstanding. The products are high quality, and Hans will give you honest information about what is right for you. To those who cannot visit in person and must order by phone or internet, Hans knows what he is talking about and can help you confidently select the proper sleep setup. Their mattress covers, sheets, clothing, pillow covers and other items are also soft and well made. I am not affiliated with CozyPure, and I had never heard of them before a few months ago. I am just a well rested, comfortable customer. We could not be happier with our choice of mattress and company.

5 stars
Sylvia S. - WA, United States 15 May 2012

I look forward to using my pure cotton sheets.

5 stars
Justin B. - VA, United States 30 Apr 2013

Hanz has been an amazing customer service rep. He has been extremely helpful in every way!

5 stars
Kathleen R. - FL, United States 26 Sep 2012

I am excited to receive my mattress pad. I hope it is as wonderful as you say.
I received my mattress cover and am extremly happy with it. It is a bit oversized for shrinkage but Im sure it will shrink to be perfect! I highly recommend this. Your service and follow up have been of the highest level!
Thank you so much!


Anonymous Customer

5 stars
Nancy K. - NY, United States 16 Sep 2012

We are excited to be buying organic sheets made in the USA. I did quite a bit of research online to determine where to buy and I am hopeful that we'll be as pleased as I anticipate. It is important to us to buy American made products and appreciate your commitment to doing so.

I wrote the above after I had placed the order. I have now had the sheets for a few weeks and have washed them a few times. We love them!

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