Here’s what RatePoint R had to say about chesshouse.com
5 stars
RatePoint R 26 Apr 2011
Excellent Service
The chess set was beautiful, but I must say that the service was even better. Krista followed up with an email asking me if everything was in order the day after the set was delivered. When I told her that two pieces had been damaged in shipment, she made immediate arrangements to ship replacements. It couldn't have been easier.
This review was entered into RatePoint ® and imported into Shopper Approved on 07-02-2012
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chesshouse.com Reviews and Overall Ratings

chesshouse.com has received the following ratings and reviews from 3085 actual paying customers.
overall
Recommend this Company 5 stars
Would Buy Again 5 stars
Price 5 stars
Product Satisfaction 5 stars
Delivery Time 5 stars
Customer Service 5 stars
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Recommend this Company
5 stars
Recommend
Would Buy Again
5 stars
Rebuy
Price
5 stars
Price
Product Satisfaction
5 stars
Product
Delivery Time
5 stars
Delivery
Customer Service
5 stars
CustomerService
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5 stars
J P 22 Apr 2014

Coupon and good prices really sold me!

5 stars
Doug A 24 Jul 2014

Excellent website. Love the fact it remembers my shopping cart over several days while I ponder my decisions. Follow up after I receive the order to ensure it gets to me please. Thanks. Send tracking information/URL would be most beneficial.

The chess sets had some minor defects in the white plastic (i.e. black marks on white pieces) however I was able to sand then and touch them up sufficiently to avoid a return.

5 stars
Will T 24 Jul 2014

good clear website

5 stars
Dennis - WA, United States 21 Apr 2014

My grandson and I really like the heavy feel of the chess pieces in the Heavy Club Chess Set Combo. It is a mystery how the black ink stained the chess board, but the replacement is fine so far. The green chess bag is useful, but it would be better if it had a special place reserved for the rolled up chess board. As it is, the board gets flattened in places and then doesn't lie flat for a while. Not really a complaint, but a suggestion when designing the future bag. Your service was excellent. I hope you are able to stay in business and survive the recession. Obama is not making it easy on the small businessman. Good luck to you.
Dennis Crocker

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