Customer Review

Here's what RatePoint R had to say about

RatePoint R | Submitted 26 Apr 2011
Verified Customer

Excellent Service
The chess set was beautiful, but I must say that the service was even better. Krista followed up with an email asking me if everything was in order the day after the set was delivered. When I told her that two pieces had been damaged in shipment, she made immediate arrangements to ship replacements. It couldn't have been easier.

This review was entered into RatePoint ® and imported into Shopper Approved on 7 Feb 2012
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5 Stars

5 Overall Rating

Based on 6,581


5 Stars Average

Product Satisfaction

5 Stars Average

Delivery Time

5 Stars Average

Customer Service

5 Stars Average
Other Customer Reviews for

5 Stars

Anonymous Customer 28 Jun 2016

I received poor service from the "Manufacturer of the Worlds Finest Chess Products" which pushed me to Paul was stellar and exceptional in helping me with my order. I should send houseofstaunton a thank you note for making me look elsewhere for chess pieces. Thank you ChessHouse... You guys are the best!!!

5 Stars

Potsky - NY - United States 23 Jun 2016

Great bang for the buck !!

5 Stars

raymond d - WY - United States 19 Jun 2016

it was fine

5 Stars

Pedroe - CA - United States 19 Jun 2016


5 Stars

Robert - CA - United States 19 Jun 2016

Chess House earns a 110% rating for service and product / price. I had contacted them with a couple of questions, and the response was almost immediate, and positive. CH is HIGHLY recommended!!!

5 Stars

Nick - MA - United States 9 Jun 2016

Excellent place to shop. I found it a bit confusing to tell individual piece sets apart from Club Sets, and so I almost ordered the wrong thing, but other than that the process went very smoothly. Thanks very much.

5 Stars

Anonymous Customer 7 Jun 2016

Great site and selection!

5 Stars

Mari 6 Jun 2016

We have ordered in the past and been very happy with the service and products.

5 Stars

Ryne - TX - United States 3 Jun 2016

Everything came packaged nicely, found no defects with the chess set and clock that was ordered. I will definitely be buying from chesshouse again!!

5 Stars

Karen 1 Jun 2016

quick and easy

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