MA - United States
21 Jan 2015
I ordered an Omega Seamaster in "like new condition". The watch came as described, well wrapped/ packaged, and on time. The watch is in awesome shape (I was worried about buying anything BUT new), but I am very please with the condition of the watch. The pictures of the watch were the EXACT watch that I received, which is rarely; usually pics are stock pics on other websites.
My ONLY complaint is that while taking the watch cloth out of the package to use, there was a bandaid stuck to the inside of it. It looks it was there for a long time...Now, I am not one to complain at ALL, but when you drop close to 3k for something, you expect it to be a perfect "experience". I know this watch was previously owned by someone else, but a quick inspection of EVERYTHING included with the watch should have been done prior to sending it off. But the watch itself, which is all that really matters, is in GREAT shape.
AZ - United States
30 Sep 2014
My purchase of an Omega Seamaster from Bernard watches was a good experience. P. J. who took my phone calls was very thorough in answering my questions and giving an accurate description of the watch.
Assisting P.J. with the financial details of the transaction was Cory who was also helpful.
I would recommended Bernard Watches to others for on line purchases of high end time pieces.
VA - United States
17 Jun 2014
I accepted their bid for my watch, after sending the watch I was told it was worth more than they initially thought and increased the selling price. The money was deposited in my account the next day.
NY - United States
25 Apr 2014
I recently had as superb an experience as one can have buying online. I dealt with P.J. on this occasion but have also dealt with Corey and Jeff on previous occasions. P.J. was both extremely helpful and accommodating. I was leaving on vacation and wanted to bring the watch with me - he got my last minute purchase to me in time for my trip. There are SO many options out there for online watch purchases. If you're looking for an over the top, hassle free buying experience, choose Bernard for your next watch purchase. It's one thing to be good at what you do. It's entirely another to be exceptionally courteous and professional. Thanks bernard!
CA - United States
17 Dec 2013
Great customer service. Watch was in good shape. Will buy again from them.
GA - United States
11 Sep 2013
easy transaction. Jeff was very professional, offered me a very fair price for my current watch, and shipped my 'new' watch out the same day he received my 'old' one. I will definitely do business with Bernard watch again. When I decided to sell my watch, I made 3 inquiries. Jeff was the first to respond, one never responded, and the third responded with a very low offer about a week after Jeff and I completed the transaction.
LA - United States
5 Jun 2013
The watch was as pictured and the condition was great. Keeps good time even when I leave it on the winder (I have had some watches run fast/slow when on the winder). Very satisfied with my purchase.
NJ - United States
31 Jan 2013
Bernard Watch was very professional and responsive when dealing with them. They answered all my questions and guided me through the buying process. They have great customer service. I received the watch I ordered promptly and it arrived exactly as described on their website. One criticism, however, is that their prices tend to be on the high side. Also, in terms of payment options, they do NOT accept ACH/EFT, which does not carry a fee. Instead, they only take a wire transfer, which does carry a fee. I wish they would they would accept EFT as a method of payment since, as stated on their website, they pay people using EFT when buying watches.