treefrogsswingsets.com Customer Review

Here's what Lavell S had to say about treefrogsswingsets.com

Lavell S | TX, United States | Submitted 30 Nov 2015

Communication. of information. from the sales rep and customer. on the Dates of payment option - was a little off.
Note: on my request of my invoice I ask to rec. a 1 Hr. heads up call from the installers.

If the Rep makes a sale you would think he or she would make some type of commutation call on behalf of the seller to talk with there dispatcher to set up the 1 of 2 step installment.
Note: I was give a number to follow up with but I was also told that " you will be rec. a call to confirm install time and date.
Four day went by so I called the office to get a update and no one new anything. I was told "your rep is not in right now can I look into the issue and call you back" (this call was made around 10:30 A.M.)
I never rec. a call back from the office so I called back around 4:30ish to get another update and was ask if I called the installer Co."


GC 1 that's sub. out to install the footing should know - I rec. a call from the GCs " sir where 10 min from your location - " I wont be there for another 40-50 min" - he said that's fine.
1. the finish height of the dirt. vs. the height of the driveway slab. - our footing bracket/ bolts was installed lower then the driveway buy 3"
2. the footing distance vs. the back board/ rim does not hang over the driveway - so when the ball falls threw the hoop it land most of the time in the grass area vs. the driveway - off by 2/3'

GC 2 the installer of the hoop - I rec. a full days notice and the GCs where 1 Hr. late and the front office could not tell me any info. on the installer whereabouts so I had to wait.
1. walk right over there trash - I had to pick up behind them.
2. mixing mortar in a wheelbarrow will leave a mess so you would think the GC would not mix up grey mortar on Black Asphalt driveway. - Note: I was given instruction buy a A1 Asphalt on cleaning up the mortar from my driveway.

Note: GC 1 & 2 team where very friendly and both task took under 2hr. to complete.

Never did rec. a follow up call from our sale rep. or the there office to see how every thing went.

Product Satisfaction 3 3.0
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treefrogsswingsets.com Reviews

5 Stars

4.9 Overall Rating

Based on 187

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About treefrogsswingsets.com

A Tree Frogs swing set represents an investment in your child's future. Year after year, you can trust Tree Frogs high-quality outdoor swing sets and playsets to build strength, build confidence, develop the imagination and bring outdoor fun for the entire family.

Other Customer Reviews for treefrogsswingsets.com

5 Stars

Ricardo - TX - United States 27 Nov 2016

Very happy with the experience and the customer friendly staff.

5 Stars

Marc T - TX - United States 28 May 2016

Staff very helpful and courteous. Helped me find the right model for us, did not try to pressure us for extra items. We were very happy dealing with TreeFrogs

5 Stars

Sharon - TN - United States 7 May 2016

Great play set and my kids love it!

5 Stars

Robert - TX - United States 4 May 2016

These guys came out installed the base and quickly turned around and set up the ryvals hoop in seamless fashion. Extra sturdy goal and looks pro. Kids love it. Very high quality hoop and pro customer service.

5 Stars

Ritu m - TX - United States 18 Sep 2015

Very easy to deal with

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