Customer Review

Here's what Lavell S had to say about

Lavell S | TX, United States | Submitted 30 Nov 2015

Communication. of information. from the sales rep and customer. on the Dates of payment option - was a little off.
Note: on my request of my invoice I ask to rec. a 1 Hr. heads up call from the installers.

If the Rep makes a sale you would think he or she would make some type of commutation call on behalf of the seller to talk with there dispatcher to set up the 1 of 2 step installment.
Note: I was give a number to follow up with but I was also told that " you will be rec. a call to confirm install time and date.
Four day went by so I called the office to get a update and no one new anything. I was told "your rep is not in right now can I look into the issue and call you back" (this call was made around 10:30 A.M.)
I never rec. a call back from the office so I called back around 4:30ish to get another update and was ask if I called the installer Co."

GC 1 that's sub. out to install the footing should know - I rec. a call from the GCs " sir where 10 min from your location - " I wont be there for another 40-50 min" - he said that's fine.
1. the finish height of the dirt. vs. the height of the driveway slab. - our footing bracket/ bolts was installed lower then the driveway buy 3"
2. the footing distance vs. the back board/ rim does not hang over the driveway - so when the ball falls threw the hoop it land most of the time in the grass area vs. the driveway - off by 2/3'

GC 2 the installer of the hoop - I rec. a full days notice and the GCs where 1 Hr. late and the front office could not tell me any info. on the installer whereabouts so I had to wait.
1. walk right over there trash - I had to pick up behind them.
2. mixing mortar in a wheelbarrow will leave a mess so you would think the GC would not mix up grey mortar on Black Asphalt driveway. - Note: I was given instruction buy a A1 Asphalt on cleaning up the mortar from my driveway.

Note: GC 1 & 2 team where very friendly and both task took under 2hr. to complete.

Never did rec. a follow up call from our sale rep. or the there office to see how every thing went.

Product Satisfaction 3 3.0
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A Tree Frogs swing set represents an investment in your child's future. Year after year, you can trust Tree Frogs high-quality outdoor swing sets and playsets to build strength, build confidence, develop the imagination and bring outdoor fun for the entire family.

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Barbara W - TX - United States 18 Dec 2015

Tree Frogs were fantastic since I began my search, through installation and follow up. John Carter provided sufficient information without pushing for the sale. He answered every question and gave us valuable information. This entire process was non stressful from John to the other rep who spoke to me on the phone several times, to the installation crew... Highly recommend this business. Customer service is stellar.

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Alex - TX - United States 4 Jun 2015

Overall, it was the best decision and a great experience purchasing a swing set from Tree Frogs.

We have a 2 year old girl and one on the way, so my wife and I decided it would be a great idea to purchase a swing set for our backyard. We allocated a budget for this and began to do research on the best options. I originally entertained the idea of shopping a pre-assembled set from a major home improvement store and complete the installation myself, so started comparing options, reading customer feedback, etc. Unfortunately, the feedback would vary from positive to negative comments on product quality, delivery, product install, etc. A friend then recommended Tree Frogs so I went to their site and looked at their products. I called the local store and was able to obtain a catalog and pricing schedule. At first, I was hesitant because the price was above my budget, but as I discussed the options and talked to other people who had purchased their product I decided to get the Parrott Island fort. I do admit the price was more than what I had planned on spending, but it was well worth it.

The entire purchase experience to installation took about two weeks. The customer representative was very helpful in explaining the options, pricing, warranty, etc. and there was never any pressure to make the sale. I made several calls before I decided to purchase and they were always very helpful in providing the answers to my questions. The installation process was even better. They scheduled a time at my convenience and completed the installation in about 3-4 hours. I am glad I did not try this myself as I am sure it would have taken me days to complete. The crew was also very helpful to recommend the best placing based on my yard dimensions. The product quality is very good and the set looks great in our yard. It is a premium price if you compare to a product from a home improvement store, but you will definitely get a premium product and an excellent customer experience.

My daughter loves her "house". We look forward to the many years my family will enjoy this swing set.

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