treefrogsswingsets.com Customer Review

Here's what Lavell S had to say about treefrogsswingsets.com

Lavell S | TX, United States | Submitted 30 Nov 2015

Communication. of information. from the sales rep and customer. on the Dates of payment option - was a little off.
Note: on my request of my invoice I ask to rec. a 1 Hr. heads up call from the installers.

If the Rep makes a sale you would think he or she would make some type of commutation call on behalf of the seller to talk with there dispatcher to set up the 1 of 2 step installment.
Note: I was give a number to follow up with but I was also told that " you will be rec. a call to confirm install time and date.
Four day went by so I called the office to get a update and no one new anything. I was told "your rep is not in right now can I look into the issue and call you back" (this call was made around 10:30 A.M.)
I never rec. a call back from the office so I called back around 4:30ish to get another update and was ask if I called the installer Co."


GC 1 that's sub. out to install the footing should know - I rec. a call from the GCs " sir where 10 min from your location - " I wont be there for another 40-50 min" - he said that's fine.
1. the finish height of the dirt. vs. the height of the driveway slab. - our footing bracket/ bolts was installed lower then the driveway buy 3"
2. the footing distance vs. the back board/ rim does not hang over the driveway - so when the ball falls threw the hoop it land most of the time in the grass area vs. the driveway - off by 2/3'

GC 2 the installer of the hoop - I rec. a full days notice and the GCs where 1 Hr. late and the front office could not tell me any info. on the installer whereabouts so I had to wait.
1. walk right over there trash - I had to pick up behind them.
2. mixing mortar in a wheelbarrow will leave a mess so you would think the GC would not mix up grey mortar on Black Asphalt driveway. - Note: I was given instruction buy a A1 Asphalt on cleaning up the mortar from my driveway.

Note: GC 1 & 2 team where very friendly and both task took under 2hr. to complete.

Never did rec. a follow up call from our sale rep. or the there office to see how every thing went.

Product Satisfaction 3 3.0
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treefrogsswingsets.com Reviews

5 Stars

4.9 Overall Rating

Based on 190

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About treefrogsswingsets.com

A Tree Frogs swing set represents an investment in your child's future. Year after year, you can trust Tree Frogs high-quality outdoor swing sets and playsets to build strength, build confidence, develop the imagination and bring outdoor fun for the entire family.

Other Customer Reviews for treefrogsswingsets.com

5 Stars

J.B. 17 Jul 2017

The Tree Frog team members that helped us select and install our son's swingset were terrific! The installers were thorough, ensured the swingset was placed properly and took time to answer any questions I had.

5 Stars

Hiphopanonymous - TX - United States 17 Apr 2017

At first, when my wife and I started to look we met a pushy, over the top, used car style salesman. It turned us off and we decided to shop a different location for the same product. We love the swing set and the warranty was great. We ended up meeting a salesman that fit with our personalities and was willing to listen to us, instead of tell. It worked out great for him and us. The install team was kind and professional and amazingly fast. They showed up early and got straight to work.

5 Stars

Josie B - TX - United States 4 Aug 2016

Great service we went in picked it out paid and it was delivered when promised...that easy!

5 Stars

Katie - TX - United States 21 Jun 2016

Best decision for our family! Our daughter loves it and is hardly ever not playing on it!

5 Stars

Amber - TX - United States 23 May 2016

We had such a wonderful experience. They were very knowledgeable about their products. Our son loves his playset very much, we know that it will be used for many years to come.

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