Customer Review

Here's what Eunice had to say about

Eunice | Submitted 10 Apr 2012

Siteground offers the best customer service. At a point, I began to feel I was a bother with all the questions and help I needed to put up my website files myself. They stayed courteous and helpful till I sorted out my issues. By the way borther included calling them at 4am with technical issues. 'Ivan' answered and led me through accessing some information. Don't they sleep? So cool! Wow!

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 5 5.0
Product Satisfaction 5 5.0
Customer Service 5 5.0
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5 Stars

5 Overall Rating

Based on 831

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average


5 Stars Average

Product Satisfaction

5 Stars Average

Customer Service

5 Stars Average
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5 Stars

hanske - Gifu - Japan 5 Feb 2016

Got help with setting up site, it took a long time but support was very patient and helpful.

5 Stars

Victoria - OR - United States 27 Jan 2016

I'm one of those people who expects things to work, and to get what I pay for. I only ask as a customer for the same commitment to excellence that I give to my own clients. Which is a tall order that most companies just can't deliver on.

I changed hosts because my very longtime provider suddenly stopped providing me the service I'd been paying for for about a decade. Life is too LONG to do business with companies like that.

I did intensive research when choosing a new host; I'm not planning on changing horses every week. And Siteground had all these customer accolades that none of the other hosts were getting.

Turns out they're for real. I've had some glitches (am in the middle of one right now) and even when it's my own user error, they're fast and generous with support.

As these things go, in this day and age, my experience has been nothing short of SPECTACULAR.

I'm a frugal gal and I'm not excited about the price increase that I'll get hit with next fall when my first year's discount expires, but I'm not going to be switching providers, either. I just tell myself that extra $5 a month is buying me the best support money can buy. Heck, I can't even go to a movie for that price.

"Priceless" comes to mind.

Thanks, Siteground. You make my life better.

5 Stars

JB - OR - United States 31 Dec 2015

For someone who is not highly skilled at being a webmaster. Siteground technical staff are excellent!! I appreciate so much how they handle me with my skill level.


5 Stars

Matthew 10 Dec 2015

I came to SiteGround from another hosting provider after lots of problems and lousy customer service there. I wasn't even a customer yet and Siteground chat solved a problem that host couldn't! I moved my sites over, became a reseller, and have been moving clients to SG since. Every time I have a problem, with anything, both chat and ticketed support is on point and solves things quickly. Just awesome!

5 Stars

S. Lim - MA - United States 19 Nov 2015

Due to my lack of technical knowledge, it could have gone nowhere but the representative Tanya, really guided me through and made sure the issue is properly taken care of. Great service.

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