- Hampshire, United Kingdom
20 Aug 2015
I started with Gigapros about two years ago. They were quite friendly and helpful in getting my website transferred over to them. I have had some technical question and I have always received answers promptly. Their support staff is US-based which is a help as far as I'm concerned.
They always, always bend over backwards to help any way they can, and that includes in the middle of the night, when other providers put their dummies on staff.
- UFA, Russia
18 Aug 2015
For the price, it is amazing.
servers respond fast, and ive never experienced down time.features are very good. And Gigapros team increased everyones bandwidth for free a while ago. Easy access to my data and mail, and the fastest, most reliable customer service in the industry. I wish they had SSH, but that is a small price to pay for the peace of mind of using the best host around.
Sofie S. Bech
- BC, Canada
15 Jun 2015
Gigapros is quite reliable. Tech support can be slow and sometimes it takes a few iterations to solve an issue.
The control panels always work, everything's up. Good communication and support. I've had a couple of sites hosted here - and the pricing is very very competitive.
Dallas Jasso O
- IL, United States
11 Jun 2015
Gigapros has exceptional pricing and great uptime. I have, however had VERY difficult experiences with the support staff via email and online trouble ticket system when there has been loss of service. The support ticket system has been excellent with outstanding response times with clear intelligent answers.
The last one I submitted had a 7 minute response time with not one but two people responding at the same time (well within a minute of each other).
I recommend using Gigapros with the caution against attempting support via email or their ticketing proccess.
Call for all support issues.
- Milan, Italy
20 May 2015
Think that it will be useful info for other webmasters regarding Gigapros's reliability. I've been using their services since November, 2014 - everything has been working great. Support is responsive and uptime is near perfect; open several tickets and were responded promptly not to mention they resolved my request.
I would highly recommend them if you are looking for quality services with all the features you may need for successful running of web sites.
- London, United Kingdom
16 Feb 2015
I find Gigapros to be fantastic. On the few times, that I have had issues, they have responded with lightening speed.
Once you find your way and report your problem, service is GREAT! The technicians reply almost immediately. Even the supervisor responded within a couple hours, when I was told it would take an additional 24 hours.
The tech's are great at helping you resolve your issue and give a quick follow-up to make sure you're ok.
Overall, I am quite satisfied with the service they provide, as well as the customer service and customer support & team.
- IL, United States
12 Feb 2015
I've been with Gigapros eight months but am always getting surprised as to how fast responses are to my questions and how friendly all of their staff is. Uptime has been nothing but the best and definitely lives up to their 99.9% uptime guarantee.
Price is less then market price compared to other hosts that offer the same features which is nice to know you're saving money. The features are the best part because you get Cpanel which is my favorite control panel compared to like exim or plesk which were the only options at my old host. I must say that it is the host I can rely on in any situation, I recommend them.
- AZ, United States
15 Jan 2015
Reliable, cost-effective, virtually trouble-free operation. When problems occur, they provide great technical support - quick replies to my questions, fast turn-around on technical problems, problems get fixed right the first time.
My site is always up and has a incredible ammount of bandwidth. You can not go wrong with Gigapros.com
The support is practically on MSN/AIM/ICQ every time I have needed something. The pricing is affordable, even to a student like me!
If I went to any other host I should've paid 2 times more than I do currently.
So I'd say, use Gigapros for all your hosting!
- OK, United States
26 Aug 2014
Over 7 months there was just one small downtime of 30 minutes. Gigapros customer service has been really good. They answered every question we had to date. They also installed additional software that wasn't even available through cPanel.
I have observed the quality of their service and customer care options closely before my move. Their service is easier to use and with minimum issues.