Here’s what Jacqueline had to say about 1800pools.com
5 stars
Jacqueline - FL, United States 14 Apr 2012
Was sent the wrong size, told in an impersonal email I would be subject to 20% restock fee as well as shipping. Not that biggie on shipping but restock fee when not my error? Finally spoke to Patricia McDaniel as she was not someone I would want in customer "SERVICE" as she came off snitty about the whole thing. Im sorry for the not favorable comments and Im sorry I bought this online.
Recommend this Company
1 stars
Would Buy Again
1 stars
Price
2 stars
Product Satisfaction
1 stars
Delivery Time
1 stars
Customer Service
1 stars
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1800pools.com Reviews and Overall Ratings

1800pools.com has received the following ratings and reviews from 2354 actual paying customers.
overall
Recommend this Company 5 stars
Would Buy Again 5 stars
Price 4 stars
Product Satisfaction 5 stars
Delivery Time 5 stars
Customer Service 4 stars
>See More Detailed Ratings
Recommend this Company
5 stars
Recommend
Would Buy Again
5 stars
Rebuy
Price
4 stars
Price
Product Satisfaction
5 stars
Product
Delivery Time
5 stars
Delivery
Customer Service
4 stars
CustomerService
About 1800pools.com

We started 1800Pools.com out of an idea to provide one goal. Complete customer satisfaction. As a customer, we want you to feel safe and secure browsing and buying from us. Our website is locked down secure, so you can feel free to enter your personal information. And we never give out or sell anyone's email address. We feel it is an honor to build your trust, and want you as a long-term customer.


We offer a huge selection of pool and spa parts and supplies along with all the leisure related items to keep you enjoying your indoor and outdoor activities throughout the summer and all year long. During off-season swimming pool times, check out our Ice Rinks, Winter Fun, and Christmas Store categories.

Our customer service is second to none. The single most important difference between average and an excellent shopping experience is how you are treated as a customer. We treat each one of you, like you are our very first.

Our buying power is huge, so we have the large selection of products at great and competitive prices. We pass those savings on to our customers.

You also have a combined 150 years of experience in the pool industry working at our company and helping you make the right choices for all of your pool and outdoor leisure needs. Feel safe from people that have been in the industry forever.

To sum it up, we have provided easy safe website navigation, a very comprehensive selection of pool and leisure related products, great customer service, very competitive prices and experienced staff to help you. What more could you as for?

Steve Merillat
1800Pools.com
More 1800pools.com Reviews

5 stars
Jim T 31 Jul 2014

Great experience

5 stars
Deanna P 13 May 2014

Ordering process was easy and the item arrived in a very timely manner. One box was damaged/torn during shipping, but the item was not damaged.

5 stars
Michael F - NC, United States 03 Dec 2012

Very convenient and when I had to call customer service, Chris was very helpful.

5 stars
steve - VA, United States 19 Sep 2011

Thank you. You had the best price I could find. You e-mailed me and let me know every step of the way where and when my cover would be there. Great service. I have had my pool 6yrs and I buy a new cover every year. This was the cheepest and best service out of all.

5 stars
RC M - IL, United States 28 Sep 2011

I received what I ordered, however It wasn't what I thought I ordered. Both had the same picture and I ordered the wrong one.

5 stars
Michelle - CT, United States 13 Aug 2011

I was so happy to find the part I needed for my pool filter online for a great price. I spoke to my local pool shop and it was going to be a few weeks to get it in!? I ordered online and got the correct part for my filter the next day!! I didn't even have to leave my house! I'm so glad I found 1800pools.com!

5 stars
gerry c 17 Jul 2014

Great service, had all the parts I needed, arrived about 2 days sooner than I expected.

5 stars
David P - CA, United States 09 May 2012

none at this time

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