Here’s what Jacqueline had to say about 1800pools.com
5 stars
Jacqueline - FL, United States 14 Apr 2012
Was sent the wrong size, told in an impersonal email I would be subject to 20% restock fee as well as shipping. Not that biggie on shipping but restock fee when not my error? Finally spoke to Patricia McDaniel as she was not someone I would want in customer "SERVICE" as she came off snitty about the whole thing. Im sorry for the not favorable comments and Im sorry I bought this online.
Recommend this Company
1 stars
Would Buy Again
1 stars
Price
2 stars
Product Satisfaction
1 stars
Delivery Time
1 stars
Customer Service
1 stars
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1800pools.com Reviews and Overall Ratings

1800pools.com has received the following ratings and reviews from 2351 actual paying customers.
overall
Recommend this Company 5 stars
Would Buy Again 5 stars
Price 5 stars
Product Satisfaction 5 stars
Delivery Time 5 stars
Customer Service 4 stars
>See More Detailed Ratings
Recommend this Company
5 stars
Recommend
Would Buy Again
5 stars
Rebuy
Price
5 stars
Price
Product Satisfaction
5 stars
Product
Delivery Time
5 stars
Delivery
Customer Service
4 stars
CustomerService
About 1800pools.com

We started 1800Pools.com out of an idea to provide one goal. Complete customer satisfaction. As a customer, we want you to feel safe and secure browsing and buying from us. Our website is locked down secure, so you can feel free to enter your personal information. And we never give out or sell anyone's email address. We feel it is an honor to build your trust, and want you as a long-term customer.


We offer a huge selection of pool and spa parts and supplies along with all the leisure related items to keep you enjoying your indoor and outdoor activities throughout the summer and all year long. During off-season swimming pool times, check out our Ice Rinks, Winter Fun, and Christmas Store categories.

Our customer service is second to none. The single most important difference between average and an excellent shopping experience is how you are treated as a customer. We treat each one of you, like you are our very first.

Our buying power is huge, so we have the large selection of products at great and competitive prices. We pass those savings on to our customers.

You also have a combined 150 years of experience in the pool industry working at our company and helping you make the right choices for all of your pool and outdoor leisure needs. Feel safe from people that have been in the industry forever.

To sum it up, we have provided easy safe website navigation, a very comprehensive selection of pool and leisure related products, great customer service, very competitive prices and experienced staff to help you. What more could you as for?

Steve Merillat
1800Pools.com
More 1800pools.com Reviews

5 stars
Jim T 31 Jul 2014

Great experience

5 stars
Don H - NC, United States 02 Jun 2013

happy with order and speed of delivery

5 stars
Richard R - IL, United States 01 Jul 2013

Excellent for having the parts available and provided the instructions on how to replace them. My heater has been brought back to life & is working like New Again.

5 stars
gerry c 17 Jul 2014

Great service, had all the parts I needed, arrived about 2 days sooner than I expected.

5 stars
Paul g - MN, United States 23 Mar 2013

Works great.

5 stars
Katherine S - FL, United States 24 Sep 2013

Easy to locate part needed. Priced right.

5 stars
Frank U - VA, United States 10 Oct 2011

Very easy to use website! Fassssst shipping also!

5 stars
Pat 13 Jun 2013

customer service (Patty) was very polite and helpful

5 stars
Linda H - SD, United States 24 Sep 2011

It appears that the pool cover requires an air pillow for proper use; however, this air pillow was not listed as an additional necessity in the description of the pool cover and installation. It would have been helpful to know this at the time the order was placed for the pool cover so an air pillow could have been ordered at the same time to avoid paying a second shipping fee. Thank you for the opportunity to comment.

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