AL - United States
28 Feb 2012
The items weere shipped quickly. The items were packed well. Overall sattisfaction great. Repeat customer.
OH - United States
7 Feb 2012
I would buy from them again simply because of the great customer service I received. My dad bought a Mala from them for me as Christmas gift and I ran into a problem with the tassel. I contacted them and they offered to send a replacement tassel or repair the whole thing for me. I had them send a replacement tassel and I received it promptly. Unfortunately I ran into the same problem again. I contacted them and they worked with me to find a solution. Once the solution was found. They provided me with two new tassels that have been working fine and at no additional cost. Even though I offered to pay for the additional tassels. All I wanted was to enjoy the gifted I had received and they did everything possible to make that happen for me! They were very understanding throughout the whole process! They showed true customer service and that is something that can be hard to find this day and age. I look forward to doing business with them in the future!
4 Mar 2010
Exceptional Customer Service. Wonderful Product.
31 Oct 2009
I can't thank you enough for the awesome customer service that you showed me re: my first order
Hello. I can't thank you enough for the awesome customer service that you showed me re: my first order with your company. I was searching for sushi and sake sets online and came across your company. Your prices are very comparable to everyone else's that I saw but there is no way that they would have shown me such personal service. I placed my order
on a Monday night and Tuesday morning I had an e mail saying that one of my items would be 1 place setting short. Your rep took the time to take photos of a shipment that was due in that day that I could then order different items. She coordinated the whole dinner settings for me. The order arrived yesterday in perfect condition. I really can't thank you enough.
24 Mar 2009
My order was processed promptly
E-mail exchanges were professional.