14 Nov 2017
Siteground has great customer support that I have not found with other hosting providers. I highly recommend!
31 Oct 2017
Best support in the land!
28 Oct 2017
I needed help getting to the siteground GIT tutorial links. There was an issue on the main SG site where the links to the tutorial were all redirecting to /tutorials/. The support agent provided me cached links to google so I didn't have to wait for the site to be updated to continue the work I was doing.
CA - United States
19 Oct 2017
First, and most importantly, I rarely submit reviews unless I can relate something above average to outstanding. That said, Siteground rates as 'Outstanding' for several reasons:
1. Working with Customers - I've found I can 'Chat' anytime day or night which is especially important since I'm in a different time zone.
2. Longevity - I've chatted with mostly the same people over the past year which, of course, promulgates stability.
3. Knowledge - All of my questions get answered whether by my Rep or a Tech if my Rep does not posses the specialized technical knowledge to answer.
4. Grammar & syntax - They know how to spell & communicate facts and concepts.
5. Easy to work with - They posses amiable & approachable personalities.
6. Education - I read each and every Profile and discover the vast amount of educational diversity and interests.
7. Respectful - They're wonderfully young and full of life. I'm 65 and have been treated me with utmost respect at all times.
8. Pricing - Their products & service, I think, is worth more than they charge. I've worked with several different companies who overcharge when comparing their pricing to their service.
9. Industry Outlier - They've shifted the industry's philosophical paradigm from the usual 'Buy our product now and we'll get to your problems when we have time' to 'we'll fix any problem now.' I compare their product delivery paradigm to Amazon Prime. For example, when calling customer service, I'm offered to hold to talk to someone or a call back after a certain time period which they call back EXACTLY at that time. Remarkable, really. Like Amazon, Siteground's competitors will have a difficult time catching up.
Overall, while there may be some Cons using their service, I've, personally, not experienced any. I strongly urge trying them out.
16 Oct 2017
siteground.com provides follow up customer service that is second to none across the globe, even months after I have purchased the product I can get instant help at the click of a button 24hrs a day. For this reason I would always remain with this company for my web services.
NV - United States
7 Oct 2017
Excellent and knowledgeable support. Very impressive.
NY - United States
30 Sep 2017
their cpanel is easy to use plus their customer service is professional !
26 Sep 2017
Excellent service help -
IN - United States
25 Sep 2017
So far so good.