karlabs.com Customer Review

Here's what Mike had to say about karlabs.com

Mike | VA, United States | Submitted 21 Apr 2017

Purchased analysis of water from Test Kit-90 to test for 4 items--one being Total Coliform. The test came back positive but in the notes section of the report, the company acknowledges that kitchen faucets with an aerator screen are more prone to grow bacteria. If that is the case, which it was for us, why not tell the consumer up front to remove the aerator or sample the water from a faucet without one? I called their customer service and she suggested I get another test from another company. I did, I removed the aerator, paid another fee, and the test came back negative.

Recommend this Company 2 2.0
Would Buy Again 1 1.0
Price 3 3.0
Product Satisfaction 1 1.0
Delivery Time 4 4.0
Customer Service 1 1.0

Response from karlabs.com:

Our informational water testing kits perform exactly as designed and advertised, that is, it told the customer that they were drinking Total Coliform bacteria! Had the aerator been removed, the customer would never have known that. We recommend removing the faucet aerator only if you typically remove it before every glass of water. But of course that's absurd because nobody does that.

Regarding getting it tested elsewhere, we try to save the customer money. What we recommend is that that customers get their water tested locally for compliance bacteria testing because it saves the customer expensive overnight shipping charges. It doesn't make much sense to ship a sample overnight across the country when there's testing labs certified for bacteria in practically every city.

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karlabs.com Reviews

5 Stars

4.9 Overall Rating

Based on 382

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average

Price

5 Stars Average

Product Satisfaction

5 Stars Average

Delivery Time

5 Stars Average

Customer Service

5 Stars Average
About karlabs.com

KAR Laboratories is a real brick and mortar, licensed, private, professional testing lab, 100% owned by full-time employees - all degreed and trained scientists - with no Wall Street investor influence and no 3rd party mandates. We've been providing laboratory testing services in the same Midwest city for 60 years and 31 years at our 20,000 sq. ft. custom built laboratory. Our lab has been USEPA certified for 30 years. The president and CEO is a degreed analytical chemist serving full time in the water testing laboratory for 38 years. We understand what you want and we understand what you need. In 2016, over 5000 water test kits were sold to responsible people just like you. Buy in confidence, we are Better Business Bureau rated A+ and complaint-free.

Other Customer Reviews for karlabs.com

5 Stars

Anonymous Customer - HI - United States 15 Jun 2017

I found the test kit and prompt results to be very cost-effective. I will use Kar Labs again.

5 Stars

Frank K - WI - United States 3 Jun 2017

I purchased a water test kit. Everything was clearly labeled. The instructions were clear and concise. Everything was included in the kit including a self stamped return envelope. The lab contacted me when the sample arrived at their facility and within a few days in had the water test results. Simple, complete, clean and efficient cannot ask for more.! I greatly appreciate their time and efforts. Great job!

5 Stars

Mrs S - CA - United States 7 Oct 2016

Your service is amazing. The low price also included the return shipping in an easy to use return system utilizing the USPS. The lab report was detailed and comprehensive with explanations for common findings. This report will allow me to design a filtration system to make my well water potable.

5 Stars

Anonymous Customer 22 Sep 2016

An excellent report and service-

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