karlabs.com Customer Review

Here's what Mike had to say about karlabs.com

Mike | VA, United States | Submitted 21 Apr 2017

Purchased analysis of water from Test Kit-90 to test for 4 items--one being Total Coliform. The test came back positive but in the notes section of the report, the company acknowledges that kitchen faucets with an aerator screen are more prone to grow bacteria. If that is the case, which it was for us, why not tell the consumer up front to remove the aerator or sample the water from a faucet without one? I called their customer service and she suggested I get another test from another company. I did, I removed the aerator, paid another fee, and the test came back negative.

Recommend this Company 2 2.0
Would Buy Again 1 1.0
Price 3 3.0
Product Satisfaction 1 1.0
Delivery Time 4 4.0
Customer Service 1 1.0

Response from karlabs.com:

Our informational water testing kits perform exactly as designed and advertised, that is, it told the customer that they were drinking Total Coliform bacteria! Had the aerator been removed, the customer would never have known that. We recommend removing the faucet aerator only if you typically remove it before every glass of water. But of course that's absurd because nobody does that.

Regarding getting it tested elsewhere, we try to save the customer money. What we recommend is that that customers get their water tested locally for compliance bacteria testing because it saves the customer expensive overnight shipping charges. It doesn't make much sense to ship a sample overnight across the country when there's testing labs certified for bacteria in practically every city.

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karlabs.com Reviews

5 Stars

4.9 Overall Rating

Based on 353

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average

Price

5 Stars Average

Product Satisfaction

5 Stars Average

Delivery Time

5 Stars Average

Customer Service

5 Stars Average
About karlabs.com

KAR Laboratories is a real brick and mortar, licensed, private, professional testing lab, 100% owned by full-time employees - all degreed and trained scientists - with no Wall Street investor influence and no 3rd party mandates. We've been providing laboratory testing services in the same Midwest city for 60 years and 31 years at our 20,000 sq. ft. custom built laboratory. Our lab has been USEPA certified for 30 years. The president and CEO is a degreed analytical chemist serving full time in the water testing laboratory for 38 years. We understand what you want and we understand what you need. In 2016, over 5000 water test kits were sold to responsible people just like you. Buy in confidence, we are Better Business Bureau rated A+ and complaint-free.

Other Customer Reviews for karlabs.com

5 Stars

JD Ruby, DMD, P - PA - United States 7 Apr 2017

You need to elaborate on why you do not do coliform counts and only provide a yes/no result based on a methodology that is not well described.

5 Stars

Henry - NY - United States 17 Oct 2016


We here at the Sierra Club New York Water Sentinels deeply appreciate your commitment to provide the comprehensive lab tests that we need to monitor water quality of at-risk stream and drinking water sources - at a price that we can afford.

We are an all volunteer group of about 100 stream monitors in local county "Groups" in every NY county that borders Pennsylvania. We rely entirely on financial support from local concerned citizens groups - our budget is very limited.

We would not be able to maintain our program of (1) stream water pollution testing when we suspect a pollution incident has happened and; (2) our program of outreach to people who are concerned that their drinking water quality has been compromised... without your low prices, lab advice, and personal support. We appreciate your dedication to environmental water testing and the personal concern demonstrated by your top management.

5 Stars

Bob - SC - United States 21 Sep 2016

The service was very good with a very good quality for the price. I would like to see if it would be possiable to have partical sampling of the filters. Nothing showed up in the lab tesst but I had partical in the filters.

5 Stars

Flowers - OR - United States 21 Sep 2016

Report matched local report done.

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