karlabs.com Customer Review

Here's what Mike had to say about karlabs.com

Mike | VA, United States | Submitted 21 Apr 2017

Purchased analysis of water from Test Kit-90 to test for 4 items--one being Total Coliform. The test came back positive but in the notes section of the report, the company acknowledges that kitchen faucets with an aerator screen are more prone to grow bacteria. If that is the case, which it was for us, why not tell the consumer up front to remove the aerator or sample the water from a faucet without one? I called their customer service and she suggested I get another test from another company. I did, I removed the aerator, paid another fee, and the test came back negative.

Recommend this Company 2 2.0
Would Buy Again 1 1.0
Price 3 3.0
Product Satisfaction 1 1.0
Delivery Time 4 4.0
Customer Service 1 1.0

Response from karlabs.com:

Our informational water testing kits perform exactly as designed and advertised, that is, it told the customer that they were drinking Total Coliform bacteria! Had the aerator been removed, the customer would never have known that. We recommend removing the faucet aerator only if you typically remove it before every glass of water. But of course that's absurd because nobody does that.

Regarding getting it tested elsewhere, we try to save the customer money. What we recommend is that that customers get their water tested locally for compliance bacteria testing because it saves the customer expensive overnight shipping charges. It doesn't make much sense to ship a sample overnight across the country when there's testing labs certified for bacteria in practically every city.

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karlabs.com Reviews

5 Stars

4.9 Overall Rating

Based on 427

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average

Price

5 Stars Average

Product Satisfaction

5 Stars Average

Delivery Time

5 Stars Average

Customer Service

5 Stars Average
About karlabs.com

KAR Laboratories is a real brick and mortar, licensed, private, professional testing lab, 100% owned by full-time employees - all degreed and trained scientists - with no Wall Street investor influence and no 3rd party mandates. We've been providing laboratory testing services in the same Midwest city for 60 years and 31 years at our 20,000 sq. ft. custom built laboratory. Our lab has been USEPA certified for 30 years. The president and CEO is a degreed analytical chemist serving full time in the water testing laboratory for 38 years. We understand what you want and we understand what you need. In 2016, over 5000 water test kits were sold to responsible people just like you. Buy in confidence, we are Better Business Bureau rated A+ and complaint-free.

Other Customer Reviews for karlabs.com

5 Stars

George - OH - United States 14 Sep 2017

We were very satisfied with the whole process--from ordering the number of lab tests to be done to getting the results online at the determined time.

5 Stars

David B - TX - United States 23 Jun 2017

They delivered what they promised at a reasonable price.

5 Stars

TJ - CO - United States 15 Jun 2017

Their service is pretty straightforward...they make testing your water nice and simple.

5 Stars

Max - MS - United States 28 Sep 2016

Overall, I think you offer a very nice service and I especially appreciate the turn-around time on the analysis.

However, I believe your reports could be improved if you provided a succinct summary to the extent of "We believe that your water is of good quality" or "We believe that you may wish to further examine this aspect X of your water". This would alert the consumer to any potential problems (which might be missed in the pages of level values provided in the report) while avoiding any liability on your part.

Perhaps this was provided in the report -- and, if so, my apologies -- but I could not find it.

Best regards.
-Max

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