infinitytools.com Customer Review

Here's what Disappointed had to say about infinitytools.com

Disappointed | WA, United States | Submitted 23 Apr 2016
Verified Customer

The shipping department let you and me down. Books damaged, wooden handles damaged, sharp heavy wood rasps and $600 worth of other items purchased ALL placed into the box LOOSE! Half the items in the $600 order were damaged. No butcher paper or packing material wrapped individually around any of the items. Everything just rattling around loose in the box gouging and cutting everything up. Called the Customer Support department right away and spoke with a representative who offered me no avenues of resolution. The shipping staff was way-less-than stellar, the customer support staff was less-than stellar, I'm left with half a $600 order of a couple dozen items less-than new condition. I buy a lot of books and a lot of tools each year and have never seen a company that sends a sheet of paper boasting how good their quality assurance and replacement procedures are. The real question is: why would you need a informative sheet boasting why you have such good replacement and return policies? Is your company in frequent need of that? Best evaluation I am left with is that infinitytools is less-than stellar in all facets and I'm left with damaged goods and a bad taste in my mouth dealing with the customer service department. You don't live up to any of your boasts. If all your departments leave nothing to promote a customer to be a return customer, and you have so much overhead dealing with returns the how can you plan on much revenue or business in the future? Long story short, "wow!".

Customer Service 1 1.0
Disappointed has reviewed 3 products from infinitytools.com
Milescraft Featherboard
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Narex 7-Pc. Professional Screwdriver Set w/ Box
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Micro Jig GRR-Ripper Gravity Heel Kit
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infinitytools.com Reviews

5 Stars

4.7 Overall Rating

Based on 10,503

Customer Service

4 Stars Average
About infinitytools.com
Other Customer Reviews for infinitytools.com

5 Stars

scott c 18 Feb 2018

Ordering was quick and easy

5 Stars

Bill S - Washington - United States 18 Feb 2018

great

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dustin d - Illinois - United States 16 Feb 2018

.

5 Stars

Sharon R - Maryland - United States 16 Feb 2018

Easy

5 Stars

Jim_in_PA - Pennsylvania - United States 13 Feb 2018

Product as described and reasonable delivery interval.

5 Stars

Kyle M - Washington - United States 13 Feb 2018

Awesome! Great job!

5 Stars

Carthyl G - Indiana - United States 11 Feb 2018

Infinity cutting tools has always did an excellent job in all fields.
quility can not be beat.

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Robert M - Virginia - United States 10 Feb 2018

Easy to navigate web site. Had what I needed.

5 Stars

Jerry F - Virginia - United States 10 Feb 2018

great

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