Customer Review

Here's what Richard P had to say about

Richard P | TX, United States | Submitted 2 Mar 2016
Verified Customer

It took much to long to receive my order.

Customer Service 3 3.0

Response from

Hi Richard,

Thanks so much for your business. It's customers like you that keep us going, and we're dedicated every day to make the experience of buying woodworking tools and accessories the best on the web.

We noticed you had a question about our shipping so we thought we'd give you a little information that will help make your next purchase work exactly as you need it.

Basically, we have four levels of domestic shipping service, all of which are able to get your items to you just as fast as you need them.

Level 1: Economy Service - 5-10 Business Day Delivery service, the price of which is usually either $8.90 for orders under $100.00 and free* for orders over $100.00.

Level 2: Expedited Service - 3-4 Business Day Delivery for $9.90 flat rate on most items*. This is our most popular method of shipping because it's only $2.00 more than the standard economy service and gets your items to your door more quickly.

Level 3: 2-Business Day Guaranteed Service. The estimated minimum cost for this service is $23.40** and will ship out the same business day if your order is received before 2:00 pm EST.

Level 4: Next Business Day Guaranteed Service. The estimated minimum cost for this guaranteed overnight service is $41.40** and will ship out the same business day if your order is received before 2:00 pm EST.

*Certain restrictions apply depending on the size and weight of the items on the order. you can find our detailed Shipping Policy page at

**If it costs more to ship your order with this guaranteed service due to size or weight of the items, we will attempt to contact you with an exact shipping quote before sending your order.

We believe that informed customers are empowered customers, so we hope this will help with your future order. Please let us know if you have any questions whatsoever and we'll be very happy to assist you.

Thanks again!

Customer Service Team
Infinity Cutting Tools
Toll Free: 877-USA-BITS (877-872-2487)
Local: 813-881-9090
Fax: 813-881-0030

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