Hightower Artists Group, I
GA - United States
13 Jan 2017
You guys are absolutely the BEST tech support and Customer Service in the hosting industry! I've been a hosting reseller for 22 years now, and have had to deal with other companies at client request, but you guys are the BEST!
You are also a pleasure to work with, you are always kind and professional, even when I'm freaking out, LOL, and you guys should be proud that you give such excellent support.
VA - United States
4 Jan 2017
I requested account cancellation after my many hours of unsuccessful attempts to get my application working on my new server. Chris Gentry, from sales, contacted me via email asking if he could help resolve the problem. I explained the technical issue in writing, yet not expecting much in return. To my pleasant surprise, after couple of hours he replied to let me know that a member of the technical team has been able to resolve the problem.
I am thankful to the team member for helping me out getting the application working, but more importantly I am impressed by the proactive approach to customer care that Chris exhibited today. Thank you!
FL - United States
12 Jul 2016
There was an issue with some files that were mistakenly deleted and some that had issues. Both were taken care of very quickly, one at 4 AM! When they say 24 hours the do! And the best part they made sure I was authorized to handle it.
TX - United States
30 Jan 2015
I went with Hostek several years ago on blind trust for our ColdFusion based sites and never looked back. Since then, Hostek has hosted Wordpress sites as well. I've always been extremely happy with Hostek overall. The support has been outstanding. The knowledge and skills of your staff have maintained our sites without equal. I would recommend Hostek unequivocally to anyone interested in web hosting.
London - United Kingdom
26 Dec 2014
Amazingly fast response times to support tickets from a friendly and professional support and sales team. Help on hand for all server advice and planning. Basically it feels as though these guys actually care about both your server and your business needs, somthing I have not found from another hosting company before!
NJ - United States
10 Dec 2014
I have used them for more than 15 years now and even though there are lot of options like AWS (Amazon), the level of support you get form hostek, makes you feel insecure to try anything else :).
Not only do they provide excellent customer support for any problem, they also help you with issues that developers that are not part of an ISP's problem.
E.g. like problems with a shopping cart or a MySQL problem which has nothing to do with them.
You rarely get to hear a no from therm for anything!!
That is why my own site ans sties of my customers (about 20) are hosted on hostek.