TX - United States
18 Nov 2016
All support issues I have had with Hostek were handled very quickly and in an extremely professional manner. Anyone can hire friendly, cheerful people to staff their help desk, but Booyah (!!) for Hostek since their support staff can actually help you FIX any problems you have.
SC - United States
15 Nov 2016
So far I have two VPS's with Hostek and am very happy. I plan to move my other ones there as well.
AZ - United States
9 Nov 2016
Sometimes, I have challenges, that I have a very difficult time, with.
I requested assistance, and I got it within a very short period of time.
Some times, I could not understand the meaning of the explanation, but, the support team was patient, and kept on helping, until we resolved and fixed the problem.
In short, the support team, is friendly, willing to help, and patient.
Thank you, all.
Buenos Aires - Argentina
13 Oct 2016
I've been a customer for more than 8 years now. I tried LOTS of hosting services. Nothing, and I have to capitalize that, NOTHING, beats Hostek's support. Hands down the best you can find.
OR - United States
3 Sep 2015
The guys in the support department have been the greatest. Anytime that I have a question or need something, they have been prompt and knowledgeable. I have never had such a level of service with a hosting company before and it deserves to be recognized because as a business owner it is essential to receive quick and accurate support. I couldn't ask for a better team!
NJ - United States
5 Mar 2015
Overall the support is very fast , most of the time they have no problem handling any server administration tasks for you. Even if it's something little , most of the time they will go out of their way to just handle the task for you so you can continue to work.
I would say 90% of the time, I get a response same day. And they are always friendly.
Chris C, has helped me quite frequently and has done an excellent job.
I would recommend hostek to anyone just based on their support alone.
Andy Kaufman, P
IL - United States
11 Feb 2015
I have been a customer of Hostek for over a decade. I'm happy with the uptime and performance, for sure. But the single biggest reason we have all of our domains with Hostek is the incredible support. In every circumstance, I have been treated with timely, expert service. I have some technical knowledge but most support situations are way over my head. Hostek's support engineers have been patient, informative, and almost always resolve the issues the first time. I can't tell you how impressed I am. Thank you!
TX - United States
4 Feb 2015
I could not be more satisfied with Hostek's tech support team. I remain amazed by their efforts and the way they consistently go above and beyond the call of duty for web hosting tech support. They have never failed to quickly and effectively address problems with my site when they occur (even when I am the cause of them through something like updating a plugin). Not only that, the entire team has been patient with my layperson's limited understanding of technical terms and processes. I have used Hostek for almost six years. During that time, I have never had a negative experience with them. In fact, it has been the opposite. Instead of merely meeting minimum standards for support and hosting, they have consistently exceeded standards and expectations. I cannot recommend Hostek highly enough!
CO - United States
2 Feb 2015
These guys are great! They've been incredibly helpful in our transition process migrating our client's sites to their servers. What I find best is they don't come up with excuses NOT to help you. I've heard the refrain, "sorry, we don't help people with those issues" way too many times with other hosting companies. The staff at Hostek are quick to help me diagnose and rectify issues, even with applications in the websites. They also provide excellent feedback on how they fixed issues and empower me on how I can address them in the future. I'm glad I made this move to Hostek. They've been a great partner.