hostek.com Customer Review

Here's what Kurt E had to say about hostek.com

Kurt E | CO, United States | Submitted 2 Feb 2015

These guys are great! They've been incredibly helpful in our transition process migrating our client's sites to their servers. What I find best is they don't come up with excuses NOT to help you. I've heard the refrain, "sorry, we don't help people with those issues" way too many times with other hosting companies. The staff at Hostek are quick to help me diagnose and rectify issues, even with applications in the websites. They also provide excellent feedback on how they fixed issues and empower me on how I can address them in the future. I'm glad I made this move to Hostek. They've been a great partner.

Customer Service 5 5.0
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hostek.com Reviews

5 Stars

4.9 Overall Rating

Based on 75

Customer Service

5 Stars Average
About hostek.com

Welcome to Hostek.com.   Hostek.com began offering hosting services back in 1998.  We strive daily to provide the absolute best customer support you will experience from a hosting provider.  We don't just say that, we back it up!

Beginning on day one Hostek.com has focused on taking care of the customer.  Combining Hostek.com's great customer service with the best web hosting services, Hostek.com should be your choice for all your hosting needs from Shared, Reseller and high available VPS hosting.

Other Customer Reviews for hostek.com

5 Stars

Ishaq 8 May 2017

Quick responses, good service. Keep it up

5 Stars

Ron - NH - United States 26 Mar 2016

Ever since signing on with Hostek a little over a year ago I have nothing but exceptional customer service. If you have an issue with something they prefer you submit it as a ticket on their website, but even when I call I have no problem reaching someone who's knowledgeable and helpful. I am running a server with Coldfusion and could not be happier with their support.

5 Stars

Don - AZ - United States 30 Jan 2015

I noticed one of my websites was down, and a ticket to support resulted in a very prompt restart of the site. The problem was fixed in less time than some hosts take to send an automated acknowledgement email. Very pleased.

5 Stars

Wendy O - IA - United States 6 Jan 2015

I can speak for every contact I've had with Hostek customer service. It has ALWAYS been prompt, regardless of when I contact them; the issue has ALWAYS been resolved quickly, no matter what the issue has been; if for some reason there is follow-up to be done, it has ALWAYS been quick and courteous (no matter how trivial I think they probably think it may by)... in other words, my perception of an urgent issue has never been trivialized.
Being treated like a human is important in customer service and every person I've dealt with at Hostek has been courteous, pleasant, responsive and handled the situation with professionalism. I applaud Hostek for their customer service standards. Keep up the great work.

5 Stars

Rick A - NY - United States 14 Dec 2014

The support team bailed me out by restoring a database from a backup. Their communication was prompt, clear, and professional throughout the process and they resolved my problem quickly.

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