8 May 2017
Quick responses, good service. Keep it up
NH - United States
26 Mar 2016
Ever since signing on with Hostek a little over a year ago I have nothing but exceptional customer service. If you have an issue with something they prefer you submit it as a ticket on their website, but even when I call I have no problem reaching someone who's knowledgeable and helpful. I am running a server with Coldfusion and could not be happier with their support.
AZ - United States
30 Jan 2015
I noticed one of my websites was down, and a ticket to support resulted in a very prompt restart of the site. The problem was fixed in less time than some hosts take to send an automated acknowledgement email. Very pleased.
IA - United States
6 Jan 2015
I can speak for every contact I've had with Hostek customer service. It has ALWAYS been prompt, regardless of when I contact them; the issue has ALWAYS been resolved quickly, no matter what the issue has been; if for some reason there is follow-up to be done, it has ALWAYS been quick and courteous (no matter how trivial I think they probably think it may by)... in other words, my perception of an urgent issue has never been trivialized.
Being treated like a human is important in customer service and every person I've dealt with at Hostek has been courteous, pleasant, responsive and handled the situation with professionalism. I applaud Hostek for their customer service standards. Keep up the great work.
NY - United States
14 Dec 2014
The support team bailed me out by restoring a database from a backup. Their communication was prompt, clear, and professional throughout the process and they resolved my problem quickly.