FL - United States
9 Jan 2017
Hostek's staff was incredibly patient and helpful after we migrated from shared hosting to a VPS. The "white glove" like service level is great and I was able to reach the support team 24/7 to resolve questions (and issues we inflicted on ourselves).
Seescape media: J
BC - Canada
8 Dec 2016
I have been using Hostek for about 10 years and have always been impressed with their very high level of customer support and service. I host both my site and several other companies websites with them. They often go above and beyond what is expected. If any issues do arise they respond within minutes. Thank you Hostek.
26 Jul 2016
Please tell your support team we greatly appreciate all of your help and your prompt response!
FL - United States
27 Apr 2015
Very fast support and handling of requests, and even if the response is not what you want to hear (not all things are possible) the response is still fast and accurate and useful. It's a nice thing to be able to trust that the support folks will be able to solve your problems, as opposed to wondering what excuse they might come up with to either charge you extra or avoid doing the work. Excellent response on all my tickets over the last couple years.
GA - United States
9 Feb 2015
I worked with Jon Cavanaugh on a website infrastructure upgrade for our main website. The campaign we were working on had a forecast-ed increase of a 1000% in site visits. Jon provided varying options and configurations to meet the challenge as well as advised us on the best approach. He provided valuable feedback and insight in regards to the design and load testing of the proposed solution. When it came time for implementation, Jon was able to adjust to our rigorous project schedule and complete his tasks on time which resulted in a smooth project and a Happy customer. The campaign ended up with a 6000% increase in site traffic during the first few hours but the solution provided by Jon and the Hostek team was resilient and highly available. During those peak hours, the website maintained a sub 1 second response time and the site remained 100% available for the entire campaign and well afterwards. Jon Cavanaugh is a key player on any team that wants to be successful.