CA - United States
24 May 2017
I have a small e-commerce web site so I need a great vps system. I have been with 1AND1, Brinkster, Arvixe and Myhosting.com. Most of them started out with decent support, but over time they all outsourced support to India and the Philippines. The offshore techs were clueless if they couldn't find a solution in their manual and always had to escalate even the most simple problems to 'higher level' support which was a 24-48 wait, if they ever got back to you at all. The thick accents were very hard to understand.
So one Sunday I was calling around to find a good Windows vps system with SQL Sever and called Hostek. Dakota took the call and I was very impressed with how knowledgeable and articulate he was. I continue to be impressed by all of the support tech's at Hostek.
I retired as an Oracle DBA at a University and at Sonoma County and have an MS in Information Systems from the University of Southern California, so when I speak to a tech I know if he is for real, and these guys at Hostek are! My vps is fast and reliable and any question I have these guys can answer it knowledgeably.
Hostek, please continue with your current support model, please don't change a thing, and you will have me as a customer for life, I will recommend you to everyone who needs hosting and you will be acquiring new customers faster than you can imagine!
Anyone can contact me about my Hostek experience, I contacted Hostek and offered to give my testimonial because I have never had support that is so good.
CA - United States
31 Mar 2017
I am a fairly new Hostek customer, having utilized another hosting company for all of my reseller hosting needs for the past 20 years. However, all of my experiences with Hostek customer and technical support since setting up my first hosting account with them about 1-1/2 years ago, has been beyond reproach. All involved are extremely responsive to support tickets, and go above and beyond to resolve issues quickly and effectively. I would whole-heartedly recommend Hostek's hosting services - they are professional, knowledgeable, efficient, and above all, really seem to care about resolving issues to the customer's satisfaction.
26 Jul 2016
Please tell your support team we greatly appreciate all of your help and your prompt response!
Andy Kaufman, P
IL - United States
11 Feb 2015
I have been a customer of Hostek for over a decade. I'm happy with the uptime and performance, for sure. But the single biggest reason we have all of our domains with Hostek is the incredible support. In every circumstance, I have been treated with timely, expert service. I have some technical knowledge but most support situations are way over my head. Hostek's support engineers have been patient, informative, and almost always resolve the issues the first time. I can't tell you how impressed I am. Thank you!
IA - United States
6 Jan 2015
I can speak for every contact I've had with Hostek customer service. It has ALWAYS been prompt, regardless of when I contact them; the issue has ALWAYS been resolved quickly, no matter what the issue has been; if for some reason there is follow-up to be done, it has ALWAYS been quick and courteous (no matter how trivial I think they probably think it may by)... in other words, my perception of an urgent issue has never been trivialized.
Being treated like a human is important in customer service and every person I've dealt with at Hostek has been courteous, pleasant, responsive and handled the situation with professionalism. I applaud Hostek for their customer service standards. Keep up the great work.