5 Apr 2017
I cant go one enough...
I have been with these guys for years and I pick up the phone and say I have this issue or that issue, even though as webmaster I should know how to do things...(but I am not professionally trained)
Doesnt matter when I say whats up they look into issues far beyond a normal Hosting company and always solve the problem or advise me correctly for a fix...
They always answer the phone and My sites stay up and running with 0 server related issues...
I dont know of any other hosting company that cares about their customers as much as Host rocket...
Think I wrote this as a company person...wrong contact me or visit my site qcinspectors.com and you will see I work elsewhere and they do provide hosting through the Dot Block side of their company...
I have Called Don many times and asked for help he even verified an auto registration email script that was 9 yrs old...he asked to see it then installed it set it up and showed me all the ins and outs...
Well above and beyond what any other server provider would have done...I was with four different companies prior to switching over to them, they keep all SQL and pearl updated so I could run my Vbulletin board and when they didnt have the version required they got it installed it and set up my site for me...
These folks treat me like I am their brother...
Thanks, I am pleased to be asked what I think and rate you as a company, and your service is what service means...
23 Jan 2016
I've been a host rocket (dot block) customer for several years and have been very satisfied with the technical support team. They are always courteous, knowledgable and helpful.
NY - United States
19 Oct 2015
Other than a problem setting up the server that had to be reprovisioned, Customer Support were great and very helpful.
NH - United States
25 Sep 2015
I've been using DotBlock for my VPS hosting since 2011. They've been awesome. Support is always very helpful. Uptime is fantastic.
15 Sep 2015
never had any technical difficulties either myself or the dotblock team could solve. when i needed them, the answers and solutions were always swift and to 100% satisfaction. i can safely say that a lot of service providers could learn a deal or two from dotblock.
MA - United States
9 Sep 2015
DotBlock has exceeded my expectations 100%. I have never had a problem that was not resolved quickly and completely. There is always a quick response to any ticket I submit. The staff are respectful and very professional. This is a company that does what they say. No BS No Excuses. They just take care of business but treat you as if you were the most important customer they have.
NY - United States
28 Aug 2015
There was a slight billing problem which affected my service, but as soon as I brought it to the attention of the Billing Representative, he handled the issue professionally and promptly, even involving Technical Support to the very end, ensuring all my services were restored and accessible. It was excellent follow-up with the utmost care in my situation, it was handled by the representative with the highest regard to my satisfaction.
I am Very Pleased with the level of care shown in all instances since joining DotBlock, worth every penny!
AB - Canada
9 Jul 2015
For a first time customer of dot block I was very pleased with service support and overall performance. Unfortunately we moved our financial services and did not require the server at dot block.
CA - United States
15 Jun 2015
Have been using dotblock for a couple years now. Before i had a habit of switching hosting providers without hesitation, but since i started i using dotblock i couldn't be happier. When i have a problem they provide rapid response with a great attitude.
All dotblock employees that i worked with are great, but the following names are the ones that stand out the most when getting great costumer service.
CA - United States
8 Nov 2014
No reliability problems, great server speed and bandwidth, fast customer service. Best service provider i have seen.