5 Apr 2017
I cant go one enough...
I have been with these guys for years and I pick up the phone and say I have this issue or that issue, even though as webmaster I should know how to do things...(but I am not professionally trained)
Doesnt matter when I say whats up they look into issues far beyond a normal Hosting company and always solve the problem or advise me correctly for a fix...
They always answer the phone and My sites stay up and running with 0 server related issues...
I dont know of any other hosting company that cares about their customers as much as Host rocket...
Think I wrote this as a company person...wrong contact me or visit my site qcinspectors.com and you will see I work elsewhere and they do provide hosting through the Dot Block side of their company...
I have Called Don many times and asked for help he even verified an auto registration email script that was 9 yrs old...he asked to see it then installed it set it up and showed me all the ins and outs...
Well above and beyond what any other server provider would have done...I was with four different companies prior to switching over to them, they keep all SQL and pearl updated so I could run my Vbulletin board and when they didnt have the version required they got it installed it and set up my site for me...
These folks treat me like I am their brother...
Thanks, I am pleased to be asked what I think and rate you as a company, and your service is what service means...
AZ - United States
11 Mar 2017
I started with a Host Rocket account maybe 15+ years ago for my personal sites. I switched to DotBlock VPS maybe 6 or 7 years ago and then to a dedicated managed server more recently.
I worked at the University of Arizona for 26 years. 15 of those years were in centeral IT doing internet development. I maintained the main UofA website, did unix web server account management and database support for 500+ department accounts and was actively involved in campus web issues and policies. That background helps me to appreciate good customer service and knowledgeable support staff.
I used to teach a lot of free 3-day classes at the university on internet development, site usability and design, basic unix and drupal. I would very often refer participants to Hostrocket or Dotblock depending on their needs. I always found your technical support very professional and helpful.
When I left the university and started my own business, my business partner and I went with a DotBlock VPS that I was managing myself. As the company started to grow, I could no longer spend time on server management and we happy switched to a managed dedicated server. Giving up root access was hard but I don't miss the extra work and the stress.
Thank you for all the great support you provide.
9 Mar 2017
PA - United States
12 Nov 2015
Dotblock has OUTSTANDING customer service and support. Anytime that I've needed help or a change in my server environment, DotBlock reps were helpful and quickly responded to my needs. I have recommended DotBlock to other IT professionals on many occasions.
West Bengal - India
8 Sep 2015
Great to have dotblock.com with VPS.. I am working with dotblock.com VPS and getting a nice response. Our application is very complex and always need reliable and stable server and this we are getting from dotblock. Thanks to have stand out from crowd VPS setting for Customers who have already bounced back from Hosting Company like GoDaddy... Strongly Recommending to others who are looking for VPS or dedicated server..
FL - United States
13 Jul 2015
Even though I don't have a managed solution you guys are always helpful when I have a tech issue and I really appreciate that. I've dealt with other companies that would never help me with anything even if it was their server causing the problem... So it's very refreshing to have this service. I doubt I will ever change. Keep up the good work!
TX - United States
8 Dec 2014
Reliable, flexible server options, inexpensive and support that pays attention to your needs. So far so good. Thanks DotBlock.
13 Nov 2014
Dotblock delivers stability, epic customer support and fast servers providing all the tools required to maintain a stable and secure environment. I've recommended their services to all my friends. Thank you!
Keen and Graev
CA - United States
13 Nov 2014
I've been a customer of Dotblock for many years. I started with their sister company Hostrocket, and I transitioned to Dotblock when my site grew large enough to need a VPS. I ultimately chose Dotblock as my VPS because I trust their customer service to keep my best interest in mind. They've always been swift to assist, and for the most part are able to fix any issues I have quickly and professionally.
I'm aware that they are not the cheapest service out there, but you get what you pay for in terms of service. For someone like me who knows very little (I learn as I go) about servers and hosting, Dotblock's patience and willingness to go the extra mile to set me up and get my site going was very much appreciated.
CA - United States
8 Nov 2014
No reliability problems, great server speed and bandwidth, fast customer service. Best service provider i have seen.