dotblock.com Customer Review

Here's what Tracey had to say about dotblock.com

Tracey | AZ, United States | Submitted 11 Mar 2017

I started with a Host Rocket account maybe 15+ years ago for my personal sites. I switched to DotBlock VPS maybe 6 or 7 years ago and then to a dedicated managed server more recently.

I worked at the University of Arizona for 26 years. 15 of those years were in centeral IT doing internet development. I maintained the main UofA website, did unix web server account management and database support for 500+ department accounts and was actively involved in campus web issues and policies. That background helps me to appreciate good customer service and knowledgeable support staff.

I used to teach a lot of free 3-day classes at the university on internet development, site usability and design, basic unix and drupal. I would very often refer participants to Hostrocket or Dotblock depending on their needs. I always found your technical support very professional and helpful.

When I left the university and started my own business, my business partner and I went with a DotBlock VPS that I was managing myself. As the company started to grow, I could no longer spend time on server management and we happy switched to a managed dedicated server. Giving up root access was hard but I don't miss the extra work and the stress.

Thank you for all the great support you provide.

Tracey

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 4 4.0
Product Satisfaction 5 5.0
Customer Service 5 5.0
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dotblock.com Reviews

5 Stars

4.9 Overall Rating

Based on 69

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average

Price

5 Stars Average

Product Satisfaction

5 Stars Average

Customer Service

5 Stars Average
About dotblock.com

DotBlock is privately owned by HostRocket.com, a multi-million dollar sister web hosting company located in Upstate New York. Our company has been providing web hosting services to approximately 50,000 websites since 1999. By focusing on service while maintaining affordability, the company provides service that meets the unique needs of each client and exceeds their wildest performance expectations. Customers and vendors across the globe can agree that Dotblock is truly the future of web hosting.

Headquartered in Clifton Park, NY, which is a region known as New York’s Tech Valley, Dotblock conducts business from one of the country's leading regions in the high-tech sector. The Tech Valley is home to over 1,000 major technology-oriented companies who together have a combined annual payroll which exceeds 2 billion dollars. Forbes magazine calls the Tech Valley one of the "Top 20 Places to do Business in America". Additionally, the region is not prone to major disasters and is known to have one of the highest concentrations of skilled workers in America. When you combine these very unique factors, you can breathe a sigh of relief knowing that Dotblock’s strategically chosen location gives the company a competitive advantage and enhances the overall stability of the company.

Other Customer Reviews for dotblock.com

5 Stars

maricor - zds - philippines 10 Mar 2017

fast respons from support.
very polite.

5 Stars

OneLegUp - NY - United States 7 Mar 2016

Dotblock rocks and their customer service agents are fantastic.

5 Stars

Ryan S - CO - United States 8 Jan 2016

The services provided are top-notch. The support staff is surprisingly attentive to detail, knowledgeable, and always willing to assist me.

I am very happy with my decision to utilize DotBlock for my hosting needs.

5 Stars

Jeffrey - NY - United States 19 Oct 2015

Other than a problem setting up the server that had to be reprovisioned, Customer Support were great and very helpful.

5 Stars

Mike L - NH - United States 25 Sep 2015

I've been using DotBlock for my VPS hosting since 2011. They've been awesome. Support is always very helpful. Uptime is fantastic.

5 Stars

Subhasis K - West Bengal - India 8 Sep 2015

Great to have dotblock.com with VPS.. I am working with dotblock.com VPS and getting a nice response. Our application is very complex and always need reliable and stable server and this we are getting from dotblock. Thanks to have stand out from crowd VPS setting for Customers who have already bounced back from Hosting Company like GoDaddy... Strongly Recommending to others who are looking for VPS or dedicated server..

5 Stars

David M - AB - Canada 9 Jul 2015

For a first time customer of dot block I was very pleased with service support and overall performance. Unfortunately we moved our financial services and did not require the server at dot block.

5 Stars

Gert - ON - Canada 28 Jan 2015

DotBlock is simply amazing.

Their support rocks, they are ever helpful, and since I became a customer (2 years or so) they've so many times gone way beyond of what you'd expect from a "normal customer support".

Also their uptimes are the best I ever experienced. I literally only have downtimes when I messed up something on my server myself.

***HIGHLY RECOMMENDED***

5 Stars

C.Horner - ON - Canada 12 Nov 2014

Great company. They've really improved since I first became a customer, and for that I'm very grateful since their support is always very courteous and helpful and their pricing is well positioned to top it off.

I have no reason to look elsewhere, DotBlock has what I need.

5 Stars

Anonymous Customer 3 Nov 2014

it was great

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