5 Apr 2017
I cant go one enough...
I have been with these guys for years and I pick up the phone and say I have this issue or that issue, even though as webmaster I should know how to do things...(but I am not professionally trained)
Doesnt matter when I say whats up they look into issues far beyond a normal Hosting company and always solve the problem or advise me correctly for a fix...
They always answer the phone and My sites stay up and running with 0 server related issues...
I dont know of any other hosting company that cares about their customers as much as Host rocket...
Think I wrote this as a company person...wrong contact me or visit my site qcinspectors.com and you will see I work elsewhere and they do provide hosting through the Dot Block side of their company...
I have Called Don many times and asked for help he even verified an auto registration email script that was 9 yrs old...he asked to see it then installed it set it up and showed me all the ins and outs...
Well above and beyond what any other server provider would have done...I was with four different companies prior to switching over to them, they keep all SQL and pearl updated so I could run my Vbulletin board and when they didnt have the version required they got it installed it and set up my site for me...
These folks treat me like I am their brother...
Thanks, I am pleased to be asked what I think and rate you as a company, and your service is what service means...
NY - United States
28 Aug 2015
There was a slight billing problem which affected my service, but as soon as I brought it to the attention of the Billing Representative, he handled the issue professionally and promptly, even involving Technical Support to the very end, ensuring all my services were restored and accessible. It was excellent follow-up with the utmost care in my situation, it was handled by the representative with the highest regard to my satisfaction.
I am Very Pleased with the level of care shown in all instances since joining DotBlock, worth every penny!
19 Nov 2014
I like dotblock very much and I think it offers a great service, with a good price.
CA - United States
18 Nov 2014
We are a small business that needed more than just shared hosting and after quite a bit of research decided on DotBlock as our second attempt into the VPS world. Our first foray into the VPS world was not nearly as pleasant of an experience, and had nearly drove us away from the idea all together.
From the very start working with DotBlock has been quick and painless. Thanks to their wonderful stack system we had our server up and running in no time at all, which was a very pleasant surprise as most VPS companies do not have any way of starting with a nearly fully configured Virtualmin control panel out of the box. Over the three years we've been using DotBlock now we have only had to open a single support ticket which was handled quickly and professionally.