23 Jan 2016
I've been a host rocket (dot block) customer for several years and have been very satisfied with the technical support team. They are always courteous, knowledgable and helpful.
Litto Thomas J
Abu Dhabi - United Arab Emirates
15 Jan 2016
We were having an issue while using mail sending using SMTP from the server. We were having google apps business account for the SMTP mailer and the mails were not going out of the server. We contacted Dotblock Support team and Mr Don was so helpful that he analysed the issues and compared with another doctblock server of ours and found the issue and sorted out. The support team was so patient to spend enough time to understand things and get sorted this on high priority. I recommend dotblock.
7 Apr 2015
Best VPS hosting company bar none. Great pricing, fast servers and amazing support.
GA - United States
1 Mar 2015
OUTSTANDING Customer Service! They've NEVER let me down. Couldn't be happier!
Scotland - United Kingdom
26 Feb 2015
Dotblock saved us today with some excellent 'above and beyond' tech support.
ON - Canada
28 Jan 2015
DotBlock is simply amazing.
Their support rocks, they are ever helpful, and since I became a customer (2 years or so) they've so many times gone way beyond of what you'd expect from a "normal customer support".
Also their uptimes are the best I ever experienced. I literally only have downtimes when I messed up something on my server myself.
CA - United States
18 Nov 2014
We are a small business that needed more than just shared hosting and after quite a bit of research decided on DotBlock as our second attempt into the VPS world. Our first foray into the VPS world was not nearly as pleasant of an experience, and had nearly drove us away from the idea all together.
From the very start working with DotBlock has been quick and painless. Thanks to their wonderful stack system we had our server up and running in no time at all, which was a very pleasant surprise as most VPS companies do not have any way of starting with a nearly fully configured Virtualmin control panel out of the box. Over the three years we've been using DotBlock now we have only had to open a single support ticket which was handled quickly and professionally.
MI - United States
11 Nov 2014
Great company with quick support. Never a down time since switching to DotBlock.
CO - United States
10 Nov 2014
I have now been with DotBlock for a few years. I have really enjoyed having high-performance hosting with outstanding customer support. DotBlock is the best hosting provider I have dealt with in 10+ years of using enterprise-grade hosting. You cannot go wrong. I recommend DotBlock to anyone that is hosting a mission-critical web presence.
VA - United States
5 Nov 2014
I've been using DotBlock on and off for a year or so. I've had many dealings with customer support. It is by far the most enjoyable customer service experience I've had. I do have a few complaints, like unexplained down-time, frequent pings in excess of 500ms, and paying $15 for a windows license. However, having said that, every other company I've looked at provides similar services for within $5-10 of the price I'm paying, and the other companies I've tried, were literally such horrible customer service experiences, that I gladly pay the $5-10 extra.