11 Apr 2017
Excellent service, I needed to add another item to my original order and a email sorted this out very easily
Auckland - New Zealand
26 Nov 2015
Buying from cablesdirect.co.nz was very good. The prices were very competitive and it was easy to contact customer services.
Wellington - New Zealand
10 Mar 2014
When purchasing and paying, delivery etc all was great.
The only hiccup I had was last week when I attempted to make payment and the session timed out so the payment was taken and no confirmation or order was placed. Contacted you, said the bank will release the payment in 24 hours and my card was at fault. I work for Kiwibank so there was a few errors in your statement. The authorisation can stay in place for up to 8 working days and your company has to fax the bank to get the auth lifted sooner. I did not request this but just so you know before you promise 24 hour release and then a person is stuck between calling their bank and emailing you and getting two different responses. Also the card was not at fault, it was your pages fault for timing out before I had entered my card information. Your response was prompt and apologetic whilst placing the error on me with inaccurate information on how authorisations work. You need to educate your staff a bit better. But apart from that, when it went smoothly it was great. Fast delivery, good information. Happy with product. No qualms about trading again. Thanks! :)
Marlborough - New Zealand
23 Feb 2014
Great service but strange the order arrives 4 days before the emailed shipping advice.
Cables Direct seems not to be a NZ Company but operates under another entity, Accounting Direct NZ Limited. The "fullfilment Team" is probably a PC?
Also strange this Survey form does not have New Zealand as an option in the Country field.
All this puts a suspicious edge to a very good service.
9 Jan 2014
I am very happy with the service that I received. After placing the order I realised that there was a different length of cable available that I wanted instead of what I ordered. So I emailed to change the order and it was changed quickly and the amount charged to my credit card was correct to the new order. I received the order the next day so very happy with the prompt service received.
6 Jan 2014
Hi - I received exactly what I wanted - a cable that I could not find in any of the big name computer stores in Mt Maunaganui / Tauranga. I placed the order after hours on a Friday and got the item the following Tuesday. Great communication all way through.
Thanks & regards Rick
Southland - N.Z.
16 Dec 2013
Cables direct is awesome. Always the cheapest and super fast delivery. I wouldnt shop anywhere else if they have the product I want. You guys rock. Keep it up!
19 Aug 2013
Excellent & very efficient service. Only wish
other NZ companies would offer the same
calibre of service. If the need arises again
I will not hesitate to purchase from Cables
Direct. Many thanks.
Auckland - New Zealand
28 May 2013
Excellent service, have and will recommend cables direct to anyone AAA+++