CertaPet Customer Review

Here's what Ashlynn had to say about CertaPet

Ashlynn | Submitted 9 Jan 2017
Verified Customer

Within an hour of my assigned professional contacting me I was approved and I received my letter in the mail very promptly. I have since flown through Suncountry airlines with my emotional support animal and had no problems. I have had a very good experience!

Recommend this Company 5 5.0
Would Buy Again 5 5.0
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CertaPet Reviews

5 Stars

4.8 Overall Rating

Based on 1,123

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average


4 Stars Average

Product Satisfaction

5 Stars Average

Customer Service

5 Stars Average
About CertaPet

It’s an unfortunate fact that one-in-four Americans will suffer a mental or emotional disability in a given year and that only a small fraction will ever seek help. 

Worse yet, more than 34% of Americans who do seek counseling for mental health issues experience barriers that make it either difficult or impossible to get the care they need.

Although the prevalence and severity of America’s mental health crisis can not be understated, it’s no secret that emotional support animals can provide those in need with a tremendous amount of comfort and assistance, and the health benefits of ESAs are very well documented.

That’s why CertaPet provides easy and discreet online access to mental health services for people living with an emotional or psychological disability.

CertaPet acts as an online portal to connect patients with licensed mental health professionals who can write them a recommendation for an emotional support animal because our goal is to improve the quality of life for the millions of Americans who may have no other options for care.

If you need an emotional support animal letter, stop on by and see how CertaPet can help you today!

Other Customer Reviews for CertaPet

5 Stars

María Y 15 Mar 2017

I live in a pet friendly apartment complex in NC, but with breed and weight restrictions. I used CertaPet to procure a housing letter for my ESA, an American Bully puppy, after moving across the state. I needed one before I was able to find a local set of physicians, and an online search for my options led me to their site, and their reviews which were so overwhelmingly positive that I figured it was worth the risk.

I filled out the assessment Saturday afternoon and received my approval and a virtual copy of my letter Sunday morning, the physical copy arriving in the mail on Friday.

The letter was thoroughly and personably written, on the counselor's letterhead, and it included her license numbers (she was licensed in both CA and my state). She included her phone number and email address with an invitation to contact her with any questions or concerns. There was no mention of CertaPet or this being a tele/virtual service anywhere on the letter.

My leasing manager accepted it without batting an eye, everyone loves my sweet, quiet, and friendly companion animal (despite his "pit bull" appearance and the stigma attached), and I rest easier knowing that he's safe and protected in our home because I couldn't imagine going through life without him.

5 Stars

Anne T 21 Dec 2016

Certapet was easy, fast and efficient. I was able to register my pet and get the documentation I needed to be able to allow my support animal to live in our 'no pets' complex. The documentation I provided received zero push back from my landlord, and it was a smooth process from start to finish. I had a few questions that they answered promptly, and I was absolutely happy with their thorough follow up. I would definitely recommend CertaPet to anyone.

5 Stars

Christina B 19 Dec 2016

Easy and fast! We had the letter the same day!

5 Stars

Danyel F 16 Dec 2016

So grateful for the personal attention and consideration

5 Stars

Laura S 15 Dec 2016

The entire process couldn't have been easier! After completing my online assessment I received a PDF email of the doctor's letter same day & then the hard copy in the mail a few days later. I wanted to wait until after my vacation to write a review to confirm it worked & it did! American Airlines requires the letter be submitted at least 48hours before the flight so I emailed them the PDF. The digital copy made this part so easy! The airline accepted it without an issue! The airline calls to confirm the letter is authentic so it's great that they actually talk to the airline on the phone! I have anxiety so I was so worried there would be issues especially with my layover/ connecting flights and there was not! The airline records everything in their system but you still need to carry the hard copy of the doctor's letter with you because they will ask to see it. The best part is with an ESA you can board the plane early before everyone else! This is great when you are brining on carry on luggage because you are guaranteed that overhead bins won't be full. I highly recommend this service! Round-trip flights for a pets can be around $300 so you are saving money. Also, it is so nice to be able to take your ESA out of the carrier on the flight which you cannot do if you purchase a pet ticket. Again, there is nothing to worry about, this whole process could not have been any smoother! Highly recommend CertaPet!!!

5 Stars

Claudja R 12 Dec 2016

The staff was extremely helpful in answering questions. They also worked very quickly on my request. I would definitely recommend and do business with them again.

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