15 Mar 2017
I live in a pet friendly apartment complex in NC, but with breed and weight restrictions. I used CertaPet to procure a housing letter for my ESA, an American Bully puppy, after moving across the state. I needed one before I was able to find a local set of physicians, and an online search for my options led me to their site, and their reviews which were so overwhelmingly positive that I figured it was worth the risk.
I filled out the assessment Saturday afternoon and received my approval and a virtual copy of my letter Sunday morning, the physical copy arriving in the mail on Friday.
The letter was thoroughly and personably written, on the counselor's letterhead, and it included her license numbers (she was licensed in both CA and my state). She included her phone number and email address with an invitation to contact her with any questions or concerns. There was no mention of CertaPet or this being a tele/virtual service anywhere on the letter.
My leasing manager accepted it without batting an eye, everyone loves my sweet, quiet, and friendly companion animal (despite his "pit bull" appearance and the stigma attached), and I rest easier knowing that he's safe and protected in our home because I couldn't imagine going through life without him.
21 Dec 2016
Certapet was easy, fast and efficient. I was able to register my pet and get the documentation I needed to be able to allow my support animal to live in our 'no pets' complex. The documentation I provided received zero push back from my landlord, and it was a smooth process from start to finish. I had a few questions that they answered promptly, and I was absolutely happy with their thorough follow up. I would definitely recommend CertaPet to anyone.
19 Dec 2016
Easy and fast! We had the letter the same day!
16 Dec 2016
So grateful for the personal attention and consideration
15 Dec 2016
The entire process couldn't have been easier! After completing my online assessment I received a PDF email of the doctor's letter same day & then the hard copy in the mail a few days later. I wanted to wait until after my vacation to write a review to confirm it worked & it did! American Airlines requires the letter be submitted at least 48hours before the flight so I emailed them the PDF. The digital copy made this part so easy! The airline accepted it without an issue! The airline calls to confirm the letter is authentic so it's great that they actually talk to the airline on the phone! I have anxiety so I was so worried there would be issues especially with my layover/ connecting flights and there was not! The airline records everything in their system but you still need to carry the hard copy of the doctor's letter with you because they will ask to see it. The best part is with an ESA you can board the plane early before everyone else! This is great when you are brining on carry on luggage because you are guaranteed that overhead bins won't be full. I highly recommend this service! Round-trip flights for a pets can be around $300 so you are saving money. Also, it is so nice to be able to take your ESA out of the carrier on the flight which you cannot do if you purchase a pet ticket. Again, there is nothing to worry about, this whole process could not have been any smoother! Highly recommend CertaPet!!!
12 Dec 2016
The staff was extremely helpful in answering questions. They also worked very quickly on my request. I would definitely recommend and do business with them again.