CertaPet Customer Review

Here's what Bruce P had to say about CertaPet

Bruce P | Submitted 4 Jan 2017
Verified Customer

Certapet is for real in that you have to fill out a psychological exam which is analyzed by a Mental Health Professional. If you qualify, they will send a letter mentioning your need for an Emotional Support Animal. Most others are all scams as you don't need a vest, id card, or certificate, you need the letter from a certified Mental Health Professional. You may get by with those, but ultimately all the airlines need is the letter.

Recommend this Company 5 5.0
Would Buy Again 5 5.0
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CertaPet Reviews

5 Stars

4.8 Overall Rating

Based on 1,243

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average


4 Stars Average

Product Satisfaction

5 Stars Average

Customer Service

5 Stars Average
About CertaPet

It’s an unfortunate fact that one-in-four Americans will suffer a mental or emotional disability in a given year and that only a small fraction will ever seek help. 

Worse yet, more than 34% of Americans who do seek counseling for mental health issues experience barriers that make it either difficult or impossible to get the care they need.

Although the prevalence and severity of America’s mental health crisis can not be understated, it’s no secret that emotional support animals can provide those in need with a tremendous amount of comfort and assistance, and the health benefits of ESAs are very well documented.

That’s why CertaPet provides easy and discreet online access to mental health services for people living with an emotional or psychological disability.

CertaPet acts as an online portal to connect patients with licensed mental health professionals who can write them a recommendation for an emotional support animal because our goal is to improve the quality of life for the millions of Americans who may have no other options for care.

If you need an

Other Customer Reviews for CertaPet

5 Stars

Stephanie S 1 Aug 2017

Julie has been a fantastic resource!

5 Stars

Anonymous Customer 18 Jul 2017

The best experience I could have asked for!

5 Stars

Thania T 26 Jun 2017

Good experience so far, feel like i would be helped when needed

5 Stars

Kara - CA - United States 18 Jun 2017

Good experience!

5 Stars

Susan K 8 Jun 2017

Ebony, my counselor was great. She expedited my letter because I had received incomplete information from the first CSR on the phone. She did not look up my information to inform me that I had to complete another questionnaire to receive my letter. She only gave me a generic reply that it takes 48 hours to receive a response.

5 Stars

Cathy - CA - United States 23 May 2017

Smooth approval and transaction. Letter worked with no issues on Southwest Airlines. Definitely would recommend. Thank you

5 Stars

Anonymous Customer 22 May 2017

Excellent service, got my letter in one day! Worked great at the airport.

5 Stars

Lori - CA - United States 12 May 2017

If it wasn't for this company, my life would be sad

5 Stars

Nettie G 11 May 2017

Efficient yet not complicated. There was an understanding how important the documentation meant to the one applying for the certification. Very clear instructions and language. Easy to comprehend. Questions answered quickly.
Services are expensive, would have liked to receive a card for wallet as well as document.

5 Stars

Anonymous Customer 24 Apr 2017

fantastic service! Really helped us in a time of need.

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