21 Dec 2016
Certapet relieved my stress with so little inconvience & legitimately made my flight hassle free I recommended them to everyone I know in need of this service
FL - United States
19 Dec 2016
A very easy process and very professional. Thank you for your help!
19 Dec 2016
Easy and fast! We had the letter the same day!
19 Dec 2016
Fast response and acceptance! Highly recommend!
16 Dec 2016
So grateful for the personal attention and consideration
15 Dec 2016
The entire process couldn't have been easier! After completing my online assessment I received a PDF email of the doctor's letter same day & then the hard copy in the mail a few days later. I wanted to wait until after my vacation to write a review to confirm it worked & it did! American Airlines requires the letter be submitted at least 48hours before the flight so I emailed them the PDF. The digital copy made this part so easy! The airline accepted it without an issue! The airline calls to confirm the letter is authentic so it's great that they actually talk to the airline on the phone! I have anxiety so I was so worried there would be issues especially with my layover/ connecting flights and there was not! The airline records everything in their system but you still need to carry the hard copy of the doctor's letter with you because they will ask to see it. The best part is with an ESA you can board the plane early before everyone else! This is great when you are brining on carry on luggage because you are guaranteed that overhead bins won't be full. I highly recommend this service! Round-trip flights for a pets can be around $300 so you are saving money. Also, it is so nice to be able to take your ESA out of the carrier on the flight which you cannot do if you purchase a pet ticket. Again, there is nothing to worry about, this whole process could not have been any smoother! Highly recommend CertaPet!!!
12 Dec 2016
The staff was extremely helpful in answering questions. They also worked very quickly on my request. I would definitely recommend and do business with them again.
Sara May S
25 Nov 2016
I had zero issues flying SW with this letter! The site was very user friendly, and I was able to chat live with a representative to answer all my questions. I was a little skeptical that the letter wouldn't comply with Southwest standards but it did!
23 Nov 2016
18 Nov 2016
Great. Loving it.