17 May 2017
The renewal process took a lot less time than I expected which I greatly appreciate...I received the approval within 24-48 hours and received my hardcopy in the mail already. So happy to be able to travel with my sweet baby girl. Thank you.....
27 Mar 2017
Ive enjoyed the friendly emails and tbe quick and easy process.
15 Mar 2017
I live in a pet friendly apartment complex in NC, but with breed and weight restrictions. I used CertaPet to procure a housing letter for my ESA, an American Bully puppy, after moving across the state. I needed one before I was able to find a local set of physicians, and an online search for my options led me to their site, and their reviews which were so overwhelmingly positive that I figured it was worth the risk.
I filled out the assessment Saturday afternoon and received my approval and a virtual copy of my letter Sunday morning, the physical copy arriving in the mail on Friday.
The letter was thoroughly and personably written, on the counselor's letterhead, and it included her license numbers (she was licensed in both CA and my state). She included her phone number and email address with an invitation to contact her with any questions or concerns. There was no mention of CertaPet or this being a tele/virtual service anywhere on the letter.
My leasing manager accepted it without batting an eye, everyone loves my sweet, quiet, and friendly companion animal (despite his "pit bull" appearance and the stigma attached), and I rest easier knowing that he's safe and protected in our home because I couldn't imagine going through life without him.
8 Mar 2017
Certapet is professional and courteous. They care!
8 Mar 2017
My letter came quickly and haven't had any problems with the airline. Thank you for putting me at ease and helping me with my anxiety and having my dog with me at all times.
7 Mar 2017
Thank you for making it quick, easy, and stress free
2 Jan 2017
Very quick service and 100% legit. The assigned therapist got back to me within 6 hours with my housing letter.
FL - United States
25 Dec 2016
Great customer service!!
Candice Marie O
NV - United States
23 Dec 2016
It is the most difficult thing to do to open up about PTSD and you made it so easy and safe to do so. Thank you for your gental understanding, and making the process so easy.