exchangemymail.com Reviews

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

Actually it is 5 stars PLUS for the support team and their ability and attitude, really excellent and quick 24 x 7. I'm new to BlackBerry & BlackBerry Enterprise Server (I'm using Google to BES), so asked a bunch of questions and all were answered very quickly. The set-up process was seamless and easy. So why 4 stars, well unfortunately a few days into my usage of Google to BES Exchange My Mail had an issue (old interface software?) that caused a day of downtime and my mails to get out of Sync, this required a wipe of my BlackBerry to fix. I assume it was a one off, but just stops me giving 5 stars over all

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

I have been an Exchange My Mail client only for a couple of weeks now but I must say I am so VERY impressed with their team. Right from the setup to any support questions these guys answer everything and they always get it right the first time!! :-) I have no clue what the average time to resolve issues are when it comes to this type of service but the issues i have had all got resolved in less then 20 minutes! WOW! That makes me and my users happy! So Thank you Exchange My Mail for your service and support and if anyone is on the fence about this service jump over the fence and go for it!

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

I've been using Exchange My Mail for a few years now after an exhausting search for a company that could meet my requirements for hosted Exchange services. It's not every day a business exceeds my expectations but in this case Exchange My Mail have managed to do it constantly. Their customer support is simply the best I've had from any company, and I've been in the industry for over 10 years. They always understand my requests (even when I'm not so clear). It's just so easy working with them. In just about every case of support, I receive an email reply within the hour and being from Australia and in a completely different time-zone, all I can say is I'm beyond impressed. That brings me to their quality of service. Even from the other side of the world, myself and all my clients experience blazingly fast speeds to their Mailboxes on-top of that had never experienced one moment of down time to date. For the price, support and service I don't think I'd ever be hosting my own Exchange server again. Way to go guys!

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

I've been using Exchange My Mail for a little over a year. In that time, I've had a couple support requests which were cleared up immediately (never longer than 10 minutes). I didn't like one of the BlackBerry policies, so they changed it without question; which was much appreciated! As far as reliability is concerned: The only downtime has been scheduled well in advance, and performed after hours. In short, I trust EMM for my company and so should you!

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

I've been in the technology services and support business for 10+ years. Since selling my company and no longer maintaining my own equipment Exchange my Mail has been amazing. There has been ZERO down time and customer support is by and far the best in the industry or perhaps best that I have ever experienced. If I were in still in the business I would model my support team after Exchange My Mail. I would suggest to anyone that there is only one choice for hosted exchange service. Great job to everyone!

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

As a service provider, urgentVPS knows the importance of having our e-mails availableto us 24/7 with no interruption. ExchangeMyMail provided us with exactly this - a no gimmick, off-site Exchange service that we could rely on. Steven and the whole team at EMM are great and I cannot recommend them enough to everyone!

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

Exchange My Mail's support and service are second to none! My company is in the business of training, consulting and supporting businesses on how to be more effective with technologgy at a low cost. I can't think of a better way to make a business more productive and cost effective than to start using Exchange My Mail's hosting services!

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

Amazing support, perfect services. I had small issues setting up my account and blackberry but the help&support team guided quickly and in less than a day, my BB was connected and sync with outlook 2007. For those, like me, who can't afford their own IT support and server licenses, this is the best hosted solution. Frederic Nguyen Professor at the University of Liege Ps: A remark to blackberry users in Belgium, the BASE data plan has both BIS and BES so there is no need to worry about extra costs

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

Hey your tech support is the BEST I have experienced in years (first notebook computer 1991). I had trouble getting set up...Tech support said they would set it up (and I was traveling). Tech even tickle emailed me after 24 hrs to see if I still needed help (I did)...set up late (midnight). Every time I asked for help or responded that I needed direction, Tech responded in a FEW MINUTES, not “we will get back to you in 24 hours”. Once you are in the middle of this type of conversion, it has to happen in short order. Also Steve Daneshgar (sales) helped when I emailed an expression of concern. Look, it is Friday night and I have been on the go the past three days. I am very tired and have not eaten yet, so the last thing I want to do is send a BIG THANKS for the help, but it is the right thing to do. I went with you guys because a tech guy told my tech sister that your support was very good – and they were right. ExchangeMyMail is the ONLY WAY TO GO. Very Satisfied in Massachusetts,

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

El mejor servicio que he probado para tener cuenta con servicios Exchange. El servicio de soporte es rapido y eficiente. El servicio es excelente

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

Fantastic- Quick support and setup

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

I just recently signed up for an Exchange My Mail account. Although I already had a similar account with another provider, after seeing the promo for Exchange My Mail on the BlackBerry Forums, I decided to sign up for a trial account in order to compare the services. Due to lack of knowledge on my part, the Exchange My Mail account was slightly harder to set up than the other provider. However, the Exchange My Mail support is outstanding. I sent close to a dozen emails to support asking for help on various subjects - I had questions related to changing the enterprise server activation from one provider to another, questions about moving my contacts, email, calendar, etc from one service to the other, etc. Nearly every one of my questions was sent during the weekend, yet they were all answered within 30 to 60 minutes. The answers provided were concise and contained links to further information/instructions as needed. I plan on being a long term customer of Exchange My Mail and would have no hesitation to recomend them to others who interested in in such a service

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

Thanks for the immediate response

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

I do not know how I did business before switching to Exchangemymail. Now with the use of a PocketPC I have instant access to my email, calender and all my contacts! I update in one place and thats it. No more making sure I have changed information on two computers and a phone. I really enjoy the access to my email while visiting someone elses office or traveling. I've been using ExchangeMyMail for over 2 years and have not yet noticed any outages. Thank you ExchangeMyMail!!!

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

Great help. Thanks again!

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

Great experience, all my email services are simplified without having to employ and IT staff. Saves me lots of $$$. Tech support is excellent

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

The Exchange My Mail team provides unbeatable service. Antonio and Roger help identify the source of the problems, potential solutions and followup to ensure the implementation of the solution was successful. EMM's phone and online support are unbeatable. The interactive management feature for the end user is easy to use and their knowledge base resources on Blackberry services helped me implement Blackberry services for three of my users without any previous knowledge of Blackberry applications. Our organization is extremely pleased with the uptime guarantee and the service EMM provides.

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012

ExchangeMyMail has been a great tool for our employees to keep in contact while on the go. With multiple office locations, our employees are able to access their email wherever they are via their Outlook on their desktop, webmail from a laptop, or on their phone with Blackberry service. The customer service provided by ExchangeMyMail is excellent too! Whether I send an email or make a phone call for customer support, I'm always able to get a response quickly to answer any questions I have.

This review was entered into RatePoint ® and imported into Shopper Approved on 30-01-2012