Ozbo sells pet supplies, groceries, lawn & garden products, toys & games, sportings goods and all of the other things you love and use every day. We have one goal with every Ozbo order -- 100% satisfaction. If there is any issue with your order, please contact us via the contact seller link. This will provide us with all of the information to look up your order and address any concern you may have.
Customer service staff are available M-F from 8AM to 5PM EST. Emails sent during this time are typically returned within 1 hour. Emails sent outside of our customer service hours are returned the next business day. If you prefer you can also reach us by phone at 1-866-601-5616 (toll free).
All items we sell are brand new in their boxes and carry full manufacturer warranties. If for any reason that you'd like to return an item, we ask that you return it within 30 days to our Returns Center. We require that all returns include your order number for speedier processing.
Thank you for your interest in ozbo, we hope to be your first choice for the products you love.
8,980 Verified Customer Reviews
8,980 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
5-star reviews
About this Company
Ozbo sells pet supplies, groceries, lawn & garden products, toys & games, sportings goods and all of the other things you love and use every day. We have one goal with every Ozbo order -- 100% satisfaction. If there is any issue with your order, please contact us via the contact seller link. This will provide us with all of the information to look up your order and address any concern you may have.
Customer service staff are available M-F from 8AM to 5PM EST. Emails sent during this time are typically returned within 1 hour. Emails sent outside of our customer service hours are returned the next business day. If you prefer you can also reach us by phone at 1-866-601-5616 (toll free).
All items we sell are brand new in their boxes and carry full manufacturer warranties. If for any reason that you'd like to return an item, we ask that you return it within 30 days to our Returns Center. We require that all returns include your order number for speedier processing.
Thank you for your interest in ozbo, we hope to be your first choice for the products you love.
10/28/2014
Love this site!
10/15/2014
thanks, return again and again
10/14/2014
Quick & Easy!
10/10/2014
Received my order on time . Great item .Very good price .
10/09/2014
Easy peasy
10/07/2014
so far a good site to shop at.
10/04/2014
I stumbled when it came to the check-out - site didn't like my postal zip. Also, I wasn't sure whether I had created an account - found out I had - but, had not returned to your site to submit a password. So, I guess I checked out as a guest, or something?!? No worries! I got what I was after! Thank You!
10/03/2014
easy
10/01/2014
I had just bought some tetra pond flakes, unfortunately you only had one available. Ill try these. My fish love to eat....cold weather is upcoming
10/01/2014
Osbo has the best prices for bird seed and low cost shipping.
10/01/2014
this is my first time ordering from you. Your price on the balls I bought from you was half the price then else where. Hopefully shipping is just as easy and I will then choose you first to shop from!
09/26/2014
it showed that you sold coffee but I couldn't find any coffee
09/25/2014
crappy website
09/17/2014
the item look used. bottom all scratch up, color on the lid all faded. look like it was kicked around the warehouse.
09/16/2014
A great product with excellent OZBO price, freight, and service.
09/15/2014
Shopping experience very smooth. delivery time was better than expected - it arrived the next day. Very amazed!
09/12/2014
When I retired 10 years ago, I swore I would never complete a survey or write a review again. I have personally transacted literally thousands of purchases over the internet but have never had such a frustrating experience as with Ozbo:
Sunday, 8/24 - Placed order for two identical items. 'Every order over $50 ships FREE!' Received order confirmation email stating: 'Our goal is to completely wow you with super-fast shipping, amazing customer service, and incredible values. '
Friday, 8/29 (+5 business days) - OK, so I'm spoiled with Amazon's typical 2 day shipping. Not having received any notification of shipping, I emailed an inquiry requesting shipping confirmation/tracking number. Received apology email stating items wouldn't be shipped 'on or around' following Wednesday (+ 7 biz days including holiday) and I would be notified within 24 hours of shipment.
Tues, 9/2 - I called and asked, since it was taking so long, if they might 'upgrade' shipping to 2 day delivery. Received email stating they wouldn't.
Thur, 9/4 - I called again having not received any shipping notification. Was informed items were now on backorder! Wrote email stating frustration. Received apology email.
9/4 - ONE HOUR LATER - received email stating: 'found everything you wanted in our huge warehouses, lovingly packed it using 100% recycled cardboard filler, made doubly sure everything was perfect, printed a shipping label and handed it off to the shipper, and now it's on its way to you.' I wrote an email stating how confusing & frustrating this was! Received an apology email stating tracking number with comment: 'Please note that you were not charged shipping on this order.' As I should not have been as order exceed free shipping threshold!
Tues, 9/9 - Received shipment (+11 biz days from order). ONLY ONE OF THE TWO ITEMS WERE IN THE BOX! Immediately called on phone to much confusion on other end. Packing list clearly showed 2 items with handwritten red circle around the '2' and 'N-1' next to it. Was told second item would be shipped following day. I again asked if a courtesy/exception might be made and the missing second item shipped 2 or 3 day delivery instead of 11. Was told 'NO, we don't do that'.
Thur, 9/11 - Received email that second item was no longer available and refund had been made.
Obviously, there's a 'disconnect' between the Order/Customer Service and the inept Warehouse departments. While all emails from Tara & Michelle have been full of apology with lots of 'sorrys' and 'sincerelys', during all phone conversations, both have exhibited a curt, unfriendly and just-short-of-condescending demeanor and a clear lack of desire to bend inflexible company policies and make an effort to extend excellent customer service.
Regarding their reviews: On their packing list is a box that says '5 Stars!' from PowerReviews.com. However, if you go to that website, you can't submit a review. The only way to submit a review that shows on the Ozbo site is to submit it by email to Osbo. What a self-serving sham!
Do you want to do business with such a company? I certainly will not in the future.
09/11/2014
I am supposed to receive free shipping. Coupon was NCLJPCFD
09/10/2014
We'll see what happens after the product is received
09/10/2014
Many of the colors that I tried to order shoed available on the page but then in cart showed none. It took me almost 30 min to order 10 tubs! I don't care what color I was looking for price. I wasn't happy with spending more on the medium tub than the large.
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